This portfolio showcases my hands-on IT support projects, troubleshooting documentation, networking labs, email support notes, and beginner automation scripts.
- IT Support Technician
- Service Desk Analyst
- Desktop Support Technician
- Junior Network Administrator
- Technical Support Specialist
- Windows and macOS support
- Linux fundamentals
- Microsoft 365 support
- Active Directory fundamentals
- Windows Server administration
- Networking fundamentals
- TCP/IP, DNS, DHCP, VPN troubleshooting
- Email troubleshooting
- SMTP, IMAP, SPF, DKIM, DMARC awareness
- ServiceNow, Jira, and Zendesk-style ticketing workflows
- Technical documentation
- Customer-focused troubleshooting
- Windows Desktop Support Lab
- Active Directory and Windows Server Lab
- Networking Troubleshooting Labs
- Microsoft 365 and Email Support Lab
- Linux Support Command Notes
- PowerShell IT Automation Scripts
- Help Desk Ticket Documentation Samples
- cPanel and Website Support Notes
The goal of this portfolio is to demonstrate practical IT support skills, clear documentation, problem-solving ability, and continuous technical learning.