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52 changes: 52 additions & 0 deletions recipes/automated-ivr-navigation-for-prescription-status.json
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{
"id": "automated-ivr-navigation-for-prescription-status",
"slug": "automated-ivr-navigation-for-prescription-status",
"title": "Automated IVR Navigation for Prescription Status",
"description": "A voice agent that automatically navigates through Interactive Voice Response phone systems using AI-powered decision making. The agent calls a pharmacy IVR system, navigates through multiple menu levels using DTMF tones and natural language responses, verifies patient information, and retrieves prescription status information without human intervention.",
"framework": "Pipecat",
"use_case": "ivr-replacement",
"industry": "healthcare",
"languages": [
"en-US"
],
"pipeline": {
"stt": "Deepgram Nova-3",
"llm": "GPT-4o",
"tts": "Cartesia Sonic-3",
"telephony": "Daily PSTN"
},
"raw_prompt": null,
"prompt_file": null,
"config": {
"goal": "navigate IVR system to obtain prescription status",
"test_number": "+14123146113",
"patient_info": {
"name": "Mark Backman",
"date_of_birth": "01011970",
"prescription_number": "1234567"
},
"navigation_features": [
"automatic_menu_detection",
"dtmf_tone_sending",
"natural_language_responses"
]
},
"github_source_url": "https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation",
"demo_url": "https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation",
"tags": [
"ivr-navigation",
"healthcare",
"prescription",
"pharmacy",
"dtmf",
"automated-calling",
"dial-out"
],
"contributor": {
"github": "markbackman"
},
"source": "github_discovery",
"created_at": "2026-05-26T10:30:00-07:00",
"updated_at": "2026-05-26T10:30:00-07:00",
"license": "MIT"
}
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