Add Automated IVR Navigation for Prescription Status

[sazed-bot]

Source URLs

• Candidate source: https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation
• GitHub source: https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation
• Demo: https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation

Assessor score

• Score: 5
• Version: assessor_llm_v2

Synopsis

Pipecat template for an outbound voice agent that dials a pharmacy IVR system and autonomously navigates DTMF/voice menus to retrieve prescription status, using patient DOB and prescription number for verification. Includes bot.py, server.py, Dockerfile, and a live test IVR number for end-to-end validation.

Reasoning

Clears all disqualifiers: it's a multi-layer composition (not a single-vendor hello world), has a specific named outcome (pharmacy prescription-status IVR navigation), and ships exportable artifacts (full repo with code, Dockerfile, env.example, deploy config). Stack is fully specified with five named real products across telephony, STT, LLM, TTS, and orchestration. Repo is self-published by Pipecat maintainers (markbackman). Strong fork target and high schema completeness.

Claude raw output

{
  "id": "ivr-navigation-prescription-status",
  "slug": "ivr-navigation-prescription-status",
  "tags": [
    "ivr-navigation",
    "healthcare",
    "prescription",
    "pharmacy",
    "dtmf",
    "automated-calling",
    "dial-out"
  ],
  "title": "Automated IVR Navigation for Prescription Status",
  "config": {
    "goal": "navigate IVR system to obtain prescription status",
    "test_number": "+14123146113",
    "patient_info": {
      "name": "Mark Backman",
      "date_of_birth": "01011970",
      "prescription_number": "1234567"
    },
    "navigation_features": [
      "automatic_menu_detection",
      "dtmf_tone_sending",
      "natural_language_responses"
    ]
  },
  "source": "github_discovery",
  "license": "MIT",
  "demo_url": "https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation",
  "industry": "healthcare",
  "pipeline": {
    "llm": "GPT-4o",
    "stt": "Deepgram Nova-3",
    "tts": "Cartesia Sonic-3",
    "telephony": "Daily PSTN"
  },
  "use_case": "ivr-replacement",
  "framework": "Pipecat",
  "languages": [
    "en-US"
  ],
  "created_at": "2026-05-26T10:30:00-07:00",
  "raw_prompt": null,
  "updated_at": "2026-05-26T10:30:00-07:00",
  "contributor": {
    "github": "markbackman"
  },
  "description": "A voice agent that automatically navigates through Interactive Voice Response phone systems using AI-powered decision making. The agent calls a pharmacy IVR system, navigates through multiple menu levels using DTMF tones and natural language responses, verifies patient information, and retrieves prescription status information without human intervention.",
  "prompt_file": null,
  "github_source_url": "https://github.com/pipecat-ai/pipecat-examples/tree/main/ivr-navigation"
}

Dedup decision

F6 dedup has not landed yet; no dedup decision available.

Reviewer notes

approve-to-pr running: