speechmatics · petemomo · Jul 21, 2026 · Jul 21, 2026 · Jul 21, 2026 · Jul 21, 2026
diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx
@@ -1,16 +1,26 @@
 ---
 title: Billing
-description: Manage your Pro payment card, and view and download invoices.
+description: Manage your payment card, understand how credits are used, and view and download invoices.
 ---
 
 # Billing
 
-On the Billing page you add or manage your payment card and review what you have been charged. Free users add a card here to upgrade to Pro. Managing billing requires the Admin role.
+On the Billing page you add or manage your payment card, review your credits, and see what you have been charged. Free users add a card here to upgrade to Pro. Managing billing requires the Admin role.
 
 :::info
 Enterprise billing is handled through a contract, not a payment card. The card and invoices described here apply to the Pro plan only. See [Enterprise](/administration/plans#enterprise).
 :::
 
+## Credits and pay-as-you-go
+
+Speechmatics bills in credits. One credit is worth one US dollar. New sign-ups receive a $100 credit grant.
+
+:::note
+Free accounts created before 1 August 2026 receive a one-time $25 transition credit.
+:::
+
+Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, further usage is charged to your card on the first of each month for the previous month's usage.
+
 ## Add or edit a payment card
 
 Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans).
@@ -22,22 +32,18 @@ Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans).
 
 ## Remove a payment card
 
-:::warning
-Removing your payment card downgrades your plan to Free. Usage beyond the Free allowance stops being available.
-:::
-
 1. In the **Payment method** section, click the delete icon next to your card.
 2. Confirm the removal.
 
 ## Invoices and payments
 
-The **Payments** section lists each billing period with its usage, cost, and status. Pro plans are billed on the first of each month for the previous month's usage. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro).
+The **Payments** section lists each billing period with its usage, cost, and status. Each period covers one month, and any charge for usage beyond your granted credits is raised on the first of the following month. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro).
 
 A billing period has one of the following statuses:
 
 - **Paid.** The charge has been settled.
 - **Due.** The charge is outstanding.
-- **Skipped.** No charge was raised for the period.
+- **Skipped.** No charge was raised for the period, for example when usage was fully covered by your granted credits.
 
 To view and download the invoice for a period, click the link icon at the end of its row.
 

diff --git a/docs/administration/plans.mdx b/docs/administration/plans.mdx
@@ -7,17 +7,23 @@ description: Understand the Free, Pro, and Enterprise plans and how each one is
 
 Speechmatics offers two self-serve plans, Free and Pro, plus Enterprise for contract-based usage.
 
-- **Free.** Use Speechmatics up to a monthly allowance at no cost.
-- **Pro.** Pay-as-you-go billing beyond the Free allowance, with volume and model training discounts.
+- **Free.** Get started with a $100 credit grant at no cost, with no payment card required.
+- **Pro.** A self-serve plan you pay for with pay-as-you-go billing, with volume and model training discounts.
 - **Enterprise.** A contract-based plan with dedicated support and deployment options beyond the cloud. See [Enterprise](#enterprise).
 
+Billing is in credits: one credit is worth one US dollar. New sign-ups receive a $100 credit grant. On Free you use these credits at no cost; on Pro you add a payment card and pay for usage beyond your granted credits through pay-as-you-go (PAYG). See [Billing](/administration/billing).
+
+:::note
+Free accounts created before 1 August 2026 receive a one-time $25 transition credit.
+:::
+
 Prices are not listed here. For current rates, see the [Speechmatics pricing page](https://www.speechmatics.com/pricing).
 
 ## Upgrade to Pro
 
 To upgrade from Free to Pro, add a payment card on the Billing page. See [Billing](/administration/billing).
 
-Pro plans are billed on the first of each month for the previous month's usage. Charges are calculated to the exact second, based on the per-hour rate for each product type. Pro usage is capped at 6,000 hours per month.
+On Pro, usage draws down your granted credits first. Once your granted credits are used up, further usage is charged to your payment card on the first of each month for the previous month's usage. Charges are calculated to the exact second, based on the per-hour rate for each product type.
 
 ## Discounts
 

diff --git a/docs/administration/workspaces-concepts.mdx b/docs/administration/workspaces-concepts.mdx
@@ -14,7 +14,7 @@ A workspace groups four things:
 - **Members.** Users who can sign in to the workspace, each with an assigned role.
 - **Projects.** Organizational units inside the workspace. API keys are created within projects, and usage can be viewed per project. See [Projects](/administration/projects).
 - **API keys and management tokens.** API keys are scoped to a project; [management tokens](/administration/management-tokens) are scoped to the workspace.
-- **Billing and usage.** Pricing plan, payment method, invoices, and aggregated usage belong to the workspace.
+- **Billing and usage.** Pricing plan, payment method, credits, invoices, and aggregated usage belong to the workspace.
 
 ## Switch between workspaces
 

diff --git a/docs/speech-to-text/batch/limits.mdx b/docs/speech-to-text/batch/limits.mdx
@@ -24,20 +24,6 @@ While there is generally no limit to the number of jobs you can submit, the foll
 
 This limit is intended as a safety mechanism and is unlikely to be reached during normal operation. However, it may occur if very slow audio fetching from your servers results in a large build-up of jobs waiting to be processed.
 
-## Hourly usage limits
-
-Speechmatics limits the number of hours of audio users can process each month to help manage load on our servers. The current limits (in hours) by account type are listed in the table below:
-
-|            | Batch standard    | Batch enhanced    |
-|------------| ------------------| ------------------|
-| Free Tier  | 10 hours/month    | 10 hours/month    |
-| Paid Tier  | 6,000 hours/month | 6,000 hours/month |
-| Enterprise | Custom            | Custom            |
-
-
-Please reach out to [Support](https://support.speechmatics.com) if you need to increase the above limits.
-
-
 ## File size limits
 
 If you submit your media file in the body of the `/jobs` <HTTPMethodBadge method="POST" /> request to Speechmatics Batch SaaS, the file must be less than 1 GB in size or the job will be rejected.

diff --git a/docs/speech-to-text/realtime/limits.mdx b/docs/speech-to-text/realtime/limits.mdx
@@ -7,13 +7,13 @@ import HTTPMethodBadge from '@theme/HTTPMethodBadge'
 
 # Limits – Realtime
 
-Speechmatics limits the number of hours of audio users can process each month to help manage load on our servers. The current limits (in hours) by account type are listed in the table below:
+Speechmatics limits the number of concurrent Realtime sessions by account type. The current limits are listed in the table below:
 
-|            | Max. hours per month | Max. concurrent sessions |
-| ---------- | -------------------- | ------------------------ |
-| Free Tier  | 20                   | 2                        |
-| Paid Tier  | 6,000                | 50                       |
-| Enterprise | Custom               | Custom                   |
+|            | Max. concurrent sessions |
+| ---------- | ------------------------ |
+| Free       | 2                        |
+| Pro        | 50                       |
+| Enterprise | Custom                   |
 
 
 Please reach out to [Support](https://support.speechmatics.com) if you need to increase the above limits.