Advanced work assignment agent capacity override

[raghavs046]

This action will allow users to override the “Agent Capacity” in Advanced Work Assignment for a particular channel.
Channel Managers can take this decision based on the queue length on a particular day and agent’s capability for smooth operations.


Inputs:

1. Name = Service Channel , field type = Reference (table = awa_service_channel) , Mandatory
= true
2. Name = Agent , field type = Reference (table = sys_user) , Mandatory
= true
3. Name = Capacity , field type = String , Mandatory
= true

Output:

1. Name= Capacity Message, field type = String

Error Message added

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[rohi-v]

Please mention the reference field Table names in your description of PR.

[raghavs046]

@rohi-v Done

[rohi-v]

Looks Good, You can enhance it more by sending the failure message back if the step 1 fails

[rohi-v]

Looks Good, You can enhance it more by sending the failure message back if the step 1 fails

Once done, I will Approve the changes.

[raghavs046]

@rohi-v Can you please check

[raghavs046]

@rohi-v I see some deleted files getting captured here, I did not delete anything and I am unable to remove them . Any suggestions?

[rohi-v]

Hi @raghavs046

Looks like you have deleted few actions from the repo which are created by you and those got captured.

When committing changes, make sure to select only the action which you created/updated and submit that PR.

I can close this and you can make a fresh PR.

[raghavs046]

@rohi-v Please close

[rohi-v]

You can assign or tag the new PR to me, I will approve it because it's reviewed already

[raghavs046]

@rohi-v I think I am kind of struck here, I created a new branch, captured only one action from servicenow.
In the Pull request before submitting, it ios still showing the same deleted records :(

is there a way to skip it during merge?