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Awa override agent capacity#74

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ServiceNowDevProgram:mainfrom
raghavs046:AWAOverrideCapacity
Closed

Awa override agent capacity#74
raghavs046 wants to merge 0 commit into
ServiceNowDevProgram:mainfrom
raghavs046:AWAOverrideCapacity

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@raghavs046

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This action will allow users to override the “Agent Capacity” in Advanced Work Assignment for a particular channel.
Channel Managers can take this decision based on the queue length on a particular day and agent’s capability for smooth operations.


Inputs:

Name = Service Channel , field type = Reference (table = awa_service_channel) , Mandatory
= true
Name = Agent , field type = Reference (table = sys_user) , Mandatory
= true
Name = Capacity , field type = String , Mandatory
= true
Output:

Name= Capacity Message, field type = String
Error Message added

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github-actions Bot commented Oct 5, 2025

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Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

@raghavs046

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@rohi-v Tried multiple ways but the deleted file are getting automatically captured.

@ravichandra1998g ravichandra1998g self-assigned this Oct 5, 2025
@rohi-v

rohi-v commented Oct 5, 2025

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Let me check @raghavs046

@raghavs046

raghavs046 commented Oct 5, 2025

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Thanks @rohi-v
I am new to git, I am participating in this fest for first time.

Do we have a way to skip deleted files while merging like we do in servicenow update sets.

@rohi-v

rohi-v commented Oct 5, 2025

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Can you please sync your repo using 'sync fork' and then from your instance please follow steps from below URL'Pull changes from your remote repository' section

https://www.servicenow.com/community/developer-advocate-blog/source-control-in-servicenow-studio-complete-walkthrough/ba-p/3356303

Also please take backup of your action( export the Action) before making above steps.

@raghavs046 raghavs046 closed this Oct 5, 2025
@raghavs046 raghavs046 force-pushed the AWAOverrideCapacity branch from 60eed1a to c1856c9 Compare October 5, 2025 15:13
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3 participants