[dannyneira]

Summary

• Replace the AI support ticket form with a concise View support options link to the canonical Sending us feedback page.
• Show the escalation CTA only after three conversation turns or immediately after a thumbs-down vote.
• Remove email collection, transcript forwarding, CAPTCHA execution for ticket submission, submission state, handoff-specific Kapa thread persistence, and uncertainty-only escalation.
• Delete the now-unused docs /api/support-handoff route and its dedicated environment configuration.
• Preserve the Kapa chat's required reCAPTCHA disclosure because chat queries still use Kapa's built-in bot protection.
• Add focused escalation tests covering empty answers, three-turn activation, downvote activation, and uncertain-answer non-activation.

The handoff flow has seen limited usage, so this keeps the support path clear while centralizing email, Slack, and other support channels on the existing docs page. The chat does not imply that conversation data will be attached or sent.

Related issues

None.

Validation

• npm run test:kapa-support-escalation - passed, 4/4 tests
• npm run test:kapa-webmcp - passed, 2/2 tests
• npm run typecheck - passed with 0 errors
• npm run lint - passed
• npm run build - passed
• npm run test:heading-tocs - passed
• npm run test:heading-vars - passed, 5/5 tests
• npm run test:homepage-json-ld - passed
• Git push Trunk checks - passed

Screenshots

Vercel preview provides the updated support-escalation UI; no other chat surfaces changed.

Follow-ups

• The dedicated DevX backend cleanup is tracked separately and must not delete the live Cloud Run service until this PR is merged and deployed.

Co-Authored-By: Warp agent@warp.dev

Warp artifacts

• Implementation conversation

• Decommission plan

[vercel]

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Project	Deployment	Actions	Updated
docs	Ready	Preview	Oct 26, 2026 4:37pm UTC

[warp-for-oss]

@dannyneira

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[warp-for-oss]

Overview

This PR removes the docs Kapa support handoff form and backend endpoint, replacing the in-chat ticket path with a direct support@warp.dev mailto prompt while preserving the chat reCAPTCHA disclosure.

Concerns

• No blocking correctness, security, documentation-quality, comment-guideline, or test-guideline concerns found in the annotated diff.
• Spec alignment was not evaluated because spec_context.md states that no approved or repository spec context was found for this PR.

Verdict

Found: 0 critical, 0 important, 0 suggestions

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[rachaelrenk]

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