support-ops

Frontend support operations dashboard with AI triage and SLA workflow UI

Lint an exported Zendesk or Freshdesk macro library like code: broken or unknown placeholders, dead http links, references to deleted fields, near-duplicate titles and inactive macros, in one Markdown and CSV report.

AI-powered customer service workstation for queue triage, reply recommendation, risk detection, and human handoff

A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.

AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.

A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.

Lint a shift roster CSV before you publish it: clopening shifts, overtime breaches, double bookings, uncovered required slots and unfair weekend distribution, in one clear report for ops and support team leads.

AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.

Recompute first-response and resolution SLAs from a raw ticket CSV using your own business hours, holidays and per-priority targets, and see where the helpdesk dashboard number is wrong. CSV and Markdown breach reports included.

Scan a ticket export offline and cluster likely duplicate and repeat contacts (same requester, near-identical subject or body, inside a time window) into a human merge-review sheet. Never merges anything automatically.

Audit an exported help centre (Markdown or HTML folder, or a Zendesk Guide style CSV/JSON export) for stale articles, duplicate titles, orphan pages and internal links that point at deleted articles. Offline by default.

Interactive evidence-first mispick verification workflow demo — 6 root causes, reactive spec-compare engine, decision tree, confidence meter, v1/v2 outputs. Portfolio demo using anonymized mock data.

n8n workflow that suggests a queue for support tickets and sends doubtful ones to a human. Synthetic demo with a pre-registered evaluation.

Backend service for automated support ticket triage, confidence-based routing, and audit logging

Gmail issue tracker that fetches unread threads, classifies them into categories, summarizes conversations, and stores results in Supabase and Excel for easy tracking.

Analyse a ticket export and expose tag sprawl: near-duplicate tags, one-off tags, dead tags and naming-convention violations, with a ready-to-apply merge plan that maps every messy tag to a canonical one.

Interactive, rule-based portfolio demo of an AI-assisted call-note drafting workflow for customer support operations.

Your AI vendor reports 85% deflection. This audits what that number survives.

Comprehensive operations and customer experience skill merging Perplexity Computer's 5 CX skills with Claude Code's project management, scrum, file organization, and quality verification skills.

Read-only Salesforce case ops as MCP tools — auth delegated to the sf CLI, agent-composable support queries