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Add human handoff, CSAT capture, and analytics dashboard
- #64
#64
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nedasvi
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Jul 27, 2026
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Add human handoff, CSAT capture, and analytics dashboard
#64
nedasvi
merged 9 commits into
main
resolve-kit/resolvekit-backend:main
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feature/p0-handoff-csat-analytics
resolve-kit/resolvekit-backend:feature/p0-handoff-csat-analytics
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Commits on Jul 21, 2026
Add human handoff, CSAT capture, and analytics dashboard
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Include human_agent messages in SDK session history
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Add reply/resolve UI for escalated sessions in the dashboard
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Fix dashboard client calling prod API from non-prod deployments
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Add manual session takeover and CSAT-on-human-resolve
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Distinguish immediate CSAT (human resolve) from AI-turn CSAT
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Commits on Jul 25, 2026
Fix orphaned tool calls and duplicate turns from transient Redis errors
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Wire RK_INTERNAL_SERVICE_* env vars into docker-compose
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Commits on Jul 27, 2026
Notify connected clients when a session is manually taken over
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