docs(backfeed): document AI-native feedback direction as planned

content/docs/core/backfeed.mdx

@@ -61,6 +61,8 @@ import {
 
 **Omni Backfeed** is a user feedback reporting platform. Backfeed aggregates user data for your products, services, and experiences, providing a centralized location to iterate on your projects with user-driven insights and planning.
 
+Backfeed is evolving from a feedback board into an **AI-native feedback brain**: it keeps the public board, voting, and roadmap at its core while learning to ingest feedback from many sources and triage it automatically. The board stays the source of truth, and human votes still set priority. AI handles the manual labor of sorting, not the judgment. See [AI & Multi-Source Feedback (Planned)](#ai--multi-source-feedback-planned).
+
 ## Terminology
 
 | Term | Description |
@@ -79,9 +81,28 @@ import {
 - **Roadmap Planning**: Communicate product direction by turning posts into actionable roadmap items.
 - **User Voting & Discussion**: Each post includes upvotes/downvotes and a community discussion section for comments.
 - **Public & Private Boards**: Control project visibility with a per-project toggle.
+- **Multi-Source Ingestion**: Capture feedback from in-app widgets, email, social mentions, app-store reviews, and chat channels, all funneled into the same boards (planned).
+- **AI Triage**: Automatically tag, cluster, dedupe, and run sentiment analysis on incoming feedback so teams skip the manual sorting (planned).
+- **Product Reviews**: Collect star-rated reviews alongside feature requests as a distinct feedback type (planned).
 - **Analytics & Insights**: Gain deep insights into user needs and engagement trends (planned).
 - **API Access**: Integrate Backfeed seamlessly into your existing infrastructure with a powerful API (planned).
 
+## AI & Multi-Source Feedback (Planned)
+
+Backfeed is being extended around a single new concept, the **Signal**: any inbound piece of user input, regardless of source. A Signal that is a feature request or bug becomes (or merges into) a Post, exactly as today, so the board, votes, and roadmap are unchanged. Reviews, emails, and social mentions are simply Signals with a different source and type.
+
+Planned capabilities:
+
+- **Multi-source ingestion**: pull feedback from in-app widgets, email, social mentions, app-store reviews, and chat channels into the same boards
+- **AI triage**: automatically tag, cluster, dedupe, and score sentiment on incoming feedback
+- **Moderation**: filter public and ingested submissions before they reach a board
+
+Every integration is opt-in and degrades gracefully: with no AI configured, manual tagging still works; with no ingestion connectors, the in-app widget still works. Human voting always remains the prioritization layer.
+
+## Closing the Loop with Runa (Planned)
+
+When a feature request is accepted, Backfeed can hand it to **[Runa](/core/runa)** as a task. When that task ships, Backfeed notifies the original reporters that their feedback was delivered, the single most effective way to keep feedback flowing. The Backfeed to Runa flow runs over CloudEvents, no manual status-syncing required.
+
 ## Board Visibility
 
 Backfeed projects are **public by default** — this is intentional, since the primary use case is collecting feedback from external users who may not have accounts.
@@ -114,11 +135,11 @@ When a project is public:
 
 ## Integrations (Planned)
 
-Backfeed plans to support integrations with popular tools like:
+Backfeed plans to support integrations across the Omni ecosystem and beyond:
 
+- **Runa** for turning accepted feedback into tracked work (see [Closing the Loop](#closing-the-loop-with-runa-planned))
+- Additional feedback sources and AI triage (see [AI & Multi-Source Feedback](#ai--multi-source-feedback-planned))
 - GitHub
-- Linear
-- Jira
 
 ## API & Webhooks (Planned)