Technical Support Specialist & IT Support with extensive hands-on experience troubleshooting multi-platform operating systems (Windows, Linux, macOS, iOS, Android), diagnosing complex Wi-Fi/mesh networks and IoT smart hardware, handling CRM workflows (Salesforce), leveraging modern AI tooling (Cursor, Codex, Claude), and building open-source desktop software.
- Technical Support & Diagnostics: Cross-platform OS troubleshooting, root-cause isolation, crash analysis, driver/dependency conflict resolution, remote assistance & customer guidance.
- Networking & IoT: Wi-Fi 6 / 5 GHz / 2.4 GHz channel interference, mesh topologies, router configurations, DHCP/DNS, IoT smart home protocols & sensor connectivity.
- CRM & Operations: Salesforce CRM case workflows, ticketing documentation, technician dispatch/escalation & SLA resolution.
- AI & Developer Tooling: Cursor, OpenAI Codex, Claude, ChatGPT (prompt engineering, technical evaluation, code review & QA automation).
- Systems & Automation: Linux (GNOME Shell, systemd, bash/shell scripting), Windows administrative tools, event viewer logs, registry, Wayland & X11/Xorg display servers.
- Open-Source Development: JavaScript (ES6+ / ESM), GJS, GNOME Shell extension architecture, Git/GitHub version control, CI/CD automated validation (CodeQL).
- Communication & Languages: Hebrew (Native / Bilingual), English (Native / Bilingual), Russian (Full Professional / Fluent), Spanish (Professional Working Proficiency), French & German (Advanced Reading).
| Project | Description | Compatibility | Status |
|---|---|---|---|
| ClipFlow Pro | Advanced clipboard history manager for GNOME Shell with searchable history, pins, stars, privacy filters & bulk export. | GNOME 45–50 · Wayland & X11 |  |
| Comfort Control EaseHub | GNOME panel menu for power actions, screenshots, Night Light, clipboard clearing and terminal-based updates. | GNOME 45–50 · Wayland & X11 |  |
| Numeric Clock | Configurable numeric panel date and clock with 12/24-hour time, optional seconds, seven presets and a live preview. | GNOME 45–50 · Wayland & X11 |  |
Compatibility is not the same as runtime validation: ClipFlow Pro and Numeric Clock are X11-tested; Wayland is supported by design but not yet maintainer-runtime-tested for the documented releases. EaseHub is runtime-validated on both. See each repository for current test scope.
- LinkedIn: linkedin.com/in/nickotmazgin
- Email: nickotmazgin.dev@gmail.com
- ORCID: 0009-0000-9834-0537
- Work Preferences: Remote first from my fully equipped home workspace in Be’er Sheva. Open to suitable hybrid or local roles; international relocation is a later option, subject to employer requirements and the applicable visa or work-permit process.