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nelsonracevedo/README.md

Hi, I'm Nelson 👋

🎓 IT / Cybersecurity Student
💻 Aspiring IT Support / Help Desk Technician
🖥️ Hands-on experience through labs with Windows, Active Directory, Networking, and Virtual Labs

Skills

  • Windows Server 2022
  • Windows 11
  • Active Directory
  • Group Policy (GPO)
  • Microsoft Intune & Entra ID
  • VMware / VirtualBox
  • Windows Troubleshooting
  • Networking Fundamentals
  • Basic Linux
  • User & Group Management
  • File & Folder Permissions
  • Incident Documentation

Certifications

  • CompTIA A+

Projects

🖥️ Active Directory Security Lab

Designed and implemented a Windows Server Active Directory lab environment to simulate enterprise identity management. Configured users, groups, Group Policy Objects (GPOs), and organizational units to demonstrate centralized authentication, access control, and domain-level security administration.

🔗 View Project

☁️ Cloud MDM Security Lab – Microsoft Intune & Entra ID

Built a cloud-based endpoint management environment using Microsoft Intune and Entra ID. Implemented device enrollment, compliance policies, configuration profiles, Conditional Access, and automated app deployment. Tested enforcement by simulating non-compliance scenarios and validating access control behavior.

🔗 View Project

🎧 Help Desk Ticketing System Lab

Deployed a help desk ticketing web service on Windows Server in a virtualized environment. Demonstrated the process of creating, managing, and resolving support tickets while configuring the components required to run a ticketing system on a local network.

🔗 View Project

🛠️ Windows Troubleshooting & Incident Response Lab

Simulated common Windows incidents in an Active Directory environment, investigated their root causes, applied resolutions, and documented the troubleshooting process with supporting evidence.

🔗 View Project

Contact

📧 Email: nelsonracevedo731@gmail.com

📎LinkedIn: https://www.linkedin.com/in/nelson-acevedo-709a833aa/

Popular repositories Loading

  1. nelsonracevedo nelsonracevedo Public

  2. active-directory-lab active-directory-lab Public

    Windows Active Directory home lab demonstrating real-world Help Desk tasks including domain deployment, user and group management, Group Policy security enforcement, DNS troubleshooting, and access…

  3. CloudMDM-Lab CloudMDM-Lab Public

  4. helpdesk-ticketing-lab helpdesk-ticketing-lab Public

    A Windows Server help desk lab using osTicket to simulate real IT ticketing workflows, including ticket submission, assignment, prioritization, and resolution.

  5. Windows-Troubleshooting-Incident-Response-Lab Windows-Troubleshooting-Incident-Response-Lab Public

    A hands-on Windows 11 lab focused on diagnosing, troubleshooting, and resolving common Help Desk and IT support incidents. The project documents the troubleshooting process, root cause analysis, re…