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Review and Update incident management v2 #15

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5 changes: 4 additions & 1 deletion src/content/docs/docs/incident-management/integrations/index.mdx
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Expand Up @@ -28,7 +28,10 @@ KloudMate Alarm and CloudWatch Alarm sources use built-in templates. To integrat

Open **Incident Management → Alert Sources** to see every source with its name, description, type, service, and escalation policy.

![image](./images/integrations-1.jpeg)
:::note[Placeholder image]
Screenshot pending — the Alert Sources list showing each source's name, type, service, and escalation policy.
:::
![Alert sources list](../../_placeholders/screenshot-placeholder.png)

## Alert source details

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6 changes: 3 additions & 3 deletions .../docs/docs/incident-management/integrations/integrating-with-aws-cloudwatch.mdx
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Expand Up @@ -35,7 +35,7 @@ Create a unique ingestion endpoint in KloudMate to receive your CloudWatch alert

6. Click **Save**.

7. From the details page of your new alert source, copy the **Source URL** (e.g., `https://api.kloudmate.com/im/hooks/cw-a1b2c3d4e5f6`).
7. From the details page of your new alert source, copy the **Source URL** (e.g. `https://api.kloudmate.com/im/hooks/cw-a1b2c3d4e5f6`).
</Steps>

:::note[Placeholder image]
Expand Down Expand Up @@ -103,7 +103,7 @@ KloudMate processes incoming CloudWatch alarm payloads automatically to keep you

### Grouping and deduplication

To prevent alert fatigue and duplicate notifications, KloudMate groups incoming alarm events:
To prevent alert fatigue and duplicate notifications, KloudMate groups incoming alert events:

- When an alarm enters the `ALARM` state, AWS SNS pushes the event payload to KloudMate.
- KloudMate generates a unique **Group ID** by hashing the `AlarmName` from the payload.
Expand All @@ -116,7 +116,7 @@ When the underlying issue clears, KloudMate resolves the incident automatically:

- When the CloudWatch alarm transitions back to `OK`, AWS SNS pushes the state change to KloudMate.
- KloudMate inspects the payload (`NewStateValue == "OK"`), identifies it as a recovery signal, and automatically marks the active incident as **Resolved**.
- This immediately halts the escalation policy, stopping any further team paging or alerts.
- This immediately halts the escalation policy, stopping any further notifications.

## Related

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2 changes: 1 addition & 1 deletion ...ocs/docs/incident-management/integrations/integrating-with-kloudmate-alerts.mdx
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Expand Up @@ -44,7 +44,7 @@ Screenshot pending — the Notification Channels create form with KloudMate Inci
## Step 2 — Route alerts to the channel

<Steps>
1. Open **Settings → Routing Rules → Create**.
1. Open **Alerts → Routing Rules → Create**.

2. Name the rule and set a priority (lower wins).

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