Fixes/ new features

app.rb

@@ -4,10 +4,8 @@
 require 'sinatra'
 require 'nokogiri'
 
-INTERCOM = Intercom::Client.new(
-  app_id: ENV['INTERCOM_APP_ID'],
-  api_key: ENV['INTERCOM_API_KEY']
-)
+
+INTERCOM = Intercom::Client.new(token: ENV['INTERCOM_TOKEN'])
 
 Twilio.configure do |config|
   config.account_sid = ENV['TWILIO_SID']
@@ -16,45 +14,79 @@
 
 TWILIO = Twilio::REST::Client.new
 
+#Tag ID that you want to associate to people that come in through a SMS so that you dont send sms's to every person in intercom
+TAGID = ENV['INTERCOM_TAG'],
+
+
 post '/incoming_from_twilio' do
   from = params[:From]
   body = params[:Body]
 
+
+# Search for contacts by email
+users = INTERCOM.contacts.search(
+  "query": {
+    "field": 'phone',
+    "operator": '=',
+    "value": from
+  }
+)
+user= users.first
+unless user
   # Create or update the user
-  user = INTERCOM.users.create(
-    user_id: from
-  )
+  user = INTERCOM.contacts.create(phone: from, role: "lead")
+
+end
 
+ tag = INTERCOM.tags.find(id:TAGID)
+ user.add_tag(id: TAGID)
   # Start a new conversation
-  INTERCOM.messages.create(
+conversations = INTERCOM.conversations.find_all(intercom_user_id: user.id, type:'user')
+conversation = conversations.first
+#If there is a past conversation then reply to it otherwise create a new conversation
+if conversation
+ INTERCOM.conversations.reply_to_last(intercom_user_id: user.id, type: 'user', message_type: 'comment', body: body)
+  else
+  INTERCOM.messages.create({
     from: {
       type: 'user',
       id: user.id
     },
     body: body
-  )
-
+  })
+end
   "ok"
 end
 
+
 post '/incoming_from_intercom' do
   request.body.rewind
   intercom_params = JSON.parse(request.body.read)
 
   # Extract the new message, and convert it to plaintext
   last_message_html = intercom_params['data']['item']['conversation_parts']['conversation_parts'][-1]['body']
   last_message = Nokogiri::HTML(last_message_html).text
-
+	found = false
   # Load the user who we will SMS
-  user = INTERCOM.users.find(id: intercom_params['data']['item']['user']['id'])
-
-  # Send the response to Twilio
-  unless last_message.strip.empty?
-    TWILIO.messages.create(
-      from: ENV['TWILIO_NUMBER'],
-      to: user.user_id,
-      body: last_message
-    )
+  user = INTERCOM.contacts.find(id: intercom_params['data']['item']['user']['id'])
+  unless user.phone.strip.empty?
+  # See if the user containts the tag to specifify if you should send the text to them or not
+	tags = user.tags.each {|t| if t.id == TAGID
+	found = true 
+	end}
+
+	print tags
+	if found == true
+	  # Send the response to Twilio
+	  unless last_message.strip.empty?
+		TWILIO.messages.create(
+		  from: ENV['TWILIO_NUMBER'],
+		  to: user.phone,
+		  body: last_message
+		)
+	  end
+
   end
-  "ok"
+  end
+   "ok"
 end

readme.md

@@ -16,8 +16,8 @@ SMS (or "texts") have an extremely low barrier to entry, and yet are reported as
 Let's imagine a simple series of actions we want to neatly support:
 
 * Customer sends in an SMS to our helpline number
-* A user is automatically created in Intercom, and the phone number is stored
-* A new conversation is created in Intercom
+* A user is automatically created in Intercom, and the phone number is stored, the user is tagged with the defined tag
+* A new conversation is created in Intercom or replied too if this isnt the first SMS reply
 * Admin replies to that conversation get sent to the user over SMS
 
 Using Twilio's webhooks, we can write a handler to accomplish the first 3 steps via the Intercom API: