docs: route support questions to the Intercom chat instead of email

.mintlify/Assistant.md

@@ -39,6 +39,13 @@ OpenAI Python/TypeScript SDK (drop-in), LangChain, Claude Code, Continue.dev, Li
 ## Scope
 
 - Answer questions about Eden AI's API, features, SDKs, integrations, and documentation.
-- For billing or account issues, direct users to [Eden AI Support](https://www.edenai.co/) or the in-app Intercom chat.
 - Eden AI is an API gateway, not a model training or fine-tuning platform.
 - If unsure, say so and refer to the API reference rather than guessing.
+
+## Escalation
+
+When a question is outside the documentation, send the user to the live support chat that runs on this page, not to email.
+
+This covers billing and invoicing, payment methods, quotas and limit increases, account, contract and plan questions, suspected outages, and anything else you cannot answer from the docs.
+
+Tell them to open it with the **Chat with us** link in the navbar or the chat bubble in the bottom-right corner, and mention that the team answers there. Link to [Support](/v3/general/support) when they want the full list of channels, including the status page and dedicated SLA support. Do not offer an email address as the escalation path.

docs.json

@@ -346,6 +346,10 @@
   },
   "navbar": {
     "links": [
+      {
+        "label": "Chat with us",
+        "href": "#chat"
+      },
       {
         "label": "Website",
         "href": "https://edenai.co/"

intercom-chat.js

@@ -0,0 +1,59 @@
+/**
+ * "Chat with us" launcher for the Eden AI docs (Mintlify).
+ *
+ * How it works:
+ *   Mintlify boots the Intercom messenger itself from `integrations.intercom`
+ *   in docs.json, which means it owns `window.intercomSettings` — so Intercom's
+ *   usual `custom_launcher_selector` option is not available to us. Instead we
+ *   delegate clicks: any link ending in #chat opens the messenger through the
+ *   global `Intercom()` API. Same pattern as the #manage-cookies link handled in
+ *   cookie-consent.js.
+ *
+ *   Used by the "Chat with us" navbar link (docs.json) and the Live Chat section
+ *   of v3/general/support.mdx.
+ *
+ *   Intercom is not consent-gated (see cookie-consent.js), so the messenger is
+ *   available on first load. It can still be missing when a privacy extension
+ *   blocks the widget or the snippet is mid-boot, so we poll briefly and then
+ *   give up quietly rather than leaving a dead click that throws.
+ */
+(function () {
+  var SELECTOR = 'a[href$="#chat"]';
+  var BOOT_TIMEOUT_MS = 5000;
+  var POLL_INTERVAL_MS = 150;
+
+  // Mintlify is a SPA; guard against re-registering the listener on
+  // client-side navigation.
+  if (window.__edenaiChatLauncherLoaded) return;
+  window.__edenaiChatLauncherLoaded = true;
+
+  function show() {
+    if (typeof window.Intercom !== "function") return false;
+    window.Intercom("show");
+    return true;
+  }
+
+  // The click can land before Mintlify's Intercom snippet has finished booting,
+  // so retry until it does or the deadline passes.
+  function showWhenReady(deadline) {
+    if (show()) return;
+    if (Date.now() > deadline) return;
+    setTimeout(function () {
+      showWhenReady(deadline);
+    }, POLL_INTERVAL_MS);
+  }
+
+  // Capture phase so this wins over Mintlify's own anchor handling, which would
+  // otherwise treat #chat as an on-page heading link.
+  document.addEventListener(
+    "click",
+    function (e) {
+      var trigger = e.target.closest && e.target.closest(SELECTOR);
+      if (!trigger) return;
+      e.preventDefault();
+      e.stopPropagation();
+      showWhenReady(Date.now() + BOOT_TIMEOUT_MS);
+    },
+    true
+  );
+})();

v3/general/support.mdx

@@ -15,14 +15,16 @@
   proficiencyLevel="Intermediate"
   keywords={["Eden AI", "AI API", "rate limits", "billing", "monitoring"]}
   datePublished="2026-05-06T00:00:00Z"
-  dateModified="2026-05-07T00:00:00Z"
+  dateModified="2026-08-04T00:00:00Z"
 />
 
 Eden AI offers several support channels depending on the nature of your question and your plan.
 
 ## Live Chat
 
-A direct support chat is available in the [Eden AI dashboard](https://app.edenai.run/). Send your question and our team will respond as soon as possible.
+The fastest way to reach us is the support chat, available on every page of this documentation and in the [Eden AI dashboard](https://app.edenai.run/).
+
+**[Chat with us](#chat)** or use the chat bubble in the bottom-right corner. Send your question and our team will respond as soon as possible.
 
 ## Status Page
 
@@ -45,7 +47,7 @@
 Need more than API support? Eden AI offers **Professional Services** with access to dedicated AI engineers who can help you:
 
 - Design and implement AI solutions tailored to your use case
 - Productionize AI workflows with monitoring and safety controls
 - Choose the right models and providers for your requirements
 
 <Info>