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Feedback of Analytics Conversations with negative feedback metric excludes chats with 6/10 rating #799

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Feedback of Analytics Conversations with negative feedback metric excludes chats with 6/10 rating #799

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2 changes: 1 addition & 1 deletion DSL/Resql/analytics/POST/feedback-chats-with-negative-feedback.sql
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Original file line number Diff line number Diff line change
Expand Up @@ -30,7 +30,7 @@ n_chats AS (
AND CASE
WHEN (SELECT COALESCE(is_five_rating_scale, 'false') = 'true' FROM rating_config)
THEN feedback_rating_five IS NOT NULL AND feedback_rating_five <= 3
ELSE feedback_rating IS NOT NULL AND feedback_rating <= 5
ELSE feedback_rating IS NOT NULL AND feedback_rating <= 6
END
GROUP BY base_id
),
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2 changes: 1 addition & 1 deletion DSL/Resql/analytics/POST/get-cs-all-ended-chats.sql
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Original file line number Diff line number Diff line change
Expand Up @@ -41,7 +41,7 @@ MaxChats AS (
AND (
(c.feedback_rating_five IS NOT NULL AND c.feedback_rating_five <= 3)
OR
(c.feedback_rating IS NOT NULL AND c.feedback_rating <= 5)
(c.feedback_rating IS NOT NULL AND c.feedback_rating <= 6)
)
GROUP BY base_id
),
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