Assembled (assembled)

Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from a single system. The Assembled REST API (https://api.assembledhq.com/v0/) exposes people, queues, sites, teams, skills, activities, agent states, forecasts, time-off requests, requirements, working hours, QA scores, structured reports, and the Assist endpoints for AI chat responses and knowledge articles. Customers include Stripe, Etsy, Robinhood, Webflow, Canva, Duolingo, Autodesk, HubSpot, Intercom, and Ramp.

URL: Visit APIs.json

Run: Capabilities Using Naftiko

Tags

• Customer Support, Workforce Management, WFM, AI Agents, AI Copilot, Contact Center, Customer Experience, Support Operations, Scheduling, Forecasting, Quality Assurance, Vendor Management, BPO

Timestamps

• Created: 2026-05-24
• Modified: 2026-05-24

Platform at a Glance

Surface	Description
Workforce Management	ML forecasting, AI-powered scheduling, real-time adherence, time off, shift swaps
AI Agents	Autonomous resolution across chat, email, SMS, voice with smart handoffs
AI Copilot	Reply drafting, real-time translation, summarisation, agent guidance, tone modifiers
Vendor Management (Add-on)	Capacity planning, scheduling integration, coverage heatmaps, billing reports
REST API (/v0)	12 logical APIs covering people, scheduling, forecasting, QA, reporting, and Assist
Mobile SDKs	Official iOS (Swift) and Android (Kotlin) chat widget SDKs

Authentication and Conventions

• Base URL: https://api.assembledhq.com/v0/
• Auth: HTTP Basic Auth — API key (sk_live_...) as username, blank password
• Versioning: date-based API-Version header
• Rate limit: 300 req/min (5 req/s) per API key with bursts up to 20; 429 on throttling
• Bulk operations supported on most write endpoints; soft-delete semantics for activities and filters

APIs

Assembled People API

Manage agents (people) in the workforce and discover available roles.

Human URL: https://docs.assembled.com/

• OpenAPI
• JSON Schema — Person
• Naftiko Capability — People
• Naftiko Capability — Roles

Assembled Agent State API

Real-time agent state, condensed timelines, state edits, and platform-ID associations.

• OpenAPI
• Naftiko Capability — Agent State

Assembled Activities API

Shifts, breaks, time off, meetings; activity types and event-change audit trail.

• OpenAPI
• JSON Schema — Activity
• Naftiko Capability — Activities
• Naftiko Capability — Activity Types

Assembled Filters API

CRUD for Queues, Sites, Teams, and Skills — the four organisational filter dimensions.

• OpenAPI
• Naftiko Capability — Queues
• Naftiko Capability — Sites
• Naftiko Capability — Teams
• Naftiko Capability — Skills

Assembled Forecasts API

ML forecasts, totals, manual adjustments, outliers, and forecasted-vs-actuals comparison.

• OpenAPI
• Naftiko Capability — Forecasts
• Naftiko Capability — Adjustments
• Naftiko Capability — Outliers

Assembled Time Off API

Create, list, cancel time-off requests and stream updates for HRIS/payroll sync.

• OpenAPI
• Naftiko Capability — Time Off

Assembled Requirements API

Staffing requirements by queue/site/team/skill across intervals; requirement types.

• OpenAPI
• Naftiko Capability — Requirements

Assembled Scheduling Rules API

Per-agent working-hours rules honoured by AI-powered schedule generation.

• OpenAPI
• Naftiko Capability — Working Hours

Assembled Conversations API

Bulk upsert and update customer conversation records across all channels.

• OpenAPI
• JSON Schema — Conversation
• Naftiko Capability — Conversations

Assembled Reports API

Async generation and retrieval of adherence, ticket-stats, and handle-time reports.

• OpenAPI
• Naftiko Capability — Reports

Assembled QA API

Bulk-upload QA scores from Klaus, Rippit (MaestroQA), evaluagent, and Observe.AI.

• OpenAPI
• Naftiko Capability — QA Scores

Assembled Assist API

AI Agent responses, knowledge articles, AI conversation history, smart-handoff payloads.

• OpenAPI
• JSON Schema — Assist Response
• Naftiko Capability — Assist Responses
• Naftiko Capability — Assist Articles
• Naftiko Capability — Assist Conversations

Customers

Stripe, Etsy, Robinhood, Webflow, Canva, Duolingo, Autodesk, HubSpot, Intercom, Ramp, and many more.

Integrations

Category	Integrations
CCaaS / Telephony	Amazon Connect, Five9, Genesys Cloud, NiCE (inContact), Regal, Talkdesk, UJET, Zoom Contact Center
CRM / Helpdesk	Dixa, Gladly, Gorgias, Intercom, Kustomer, Salesforce Service Cloud, ServiceNow, Zendesk, Zoom
HRIS	HiBob, Workday
Knowledge Base	Confluence, Google Drive, Guru, Helpjuice, Notion, SharePoint
Quality Management	evaluagent, Klaus, Observe.AI, Rippit (formerly MaestroQA)
Productivity / Other	Fivetran, Google Calendar, Shopify, Slack

Common Properties

• Website — assembled.com
• Documentation — docs.assembled.com
• Pricing
• Customers
• Integrations
• StatusPage
• Blog
• Support
• TrustCenter
• GitHubOrganization — assembledhq
• SDK — iOS Chat Widget
• SDK — Android Chat Widget
• Salesforce AppExchange Listing
• LinkedIn
• Twitter — @assembledhq

Artifacts

Machine-readable API specifications organized by format.

OpenAPI

• Assembled People API
• Assembled Agent State API
• Assembled Activities API
• Assembled Filters API
• Assembled Forecasts API
• Assembled Time Off API
• Assembled Requirements API
• Assembled Scheduling Rules API
• Assembled Conversations API
• Assembled Reports API
• Assembled QA API
• Assembled Assist API

JSON Schema

• Person
• Activity
• Conversation
• Assist Response

JSON-LD

• Assembled Context

Examples

• List People
• Create Activity
• Bulk Agent State
• Forecasted vs Actuals
• Assist Response

Spectral

• Assembled API Conventions Ruleset

Vocabulary

• Assembled Vocabulary

Capabilities (Naftiko)

• People — People
• People — Roles
• Agent State
• Activities
• Activity Types
• Filters — Queues
• Filters — Sites
• Filters — Teams
• Filters — Skills
• Forecasts
• Forecast Adjustments
• Forecast Outliers
• Time Off
• Requirements
• Working Hours
• Conversations
• Reports
• QA Scores
• Assist Responses
• Assist Articles
• Assist Conversations

Commercial artifacts

• Plans / Pricing
• Rate Limits
• FinOps Definition

Maintainers

FN: Kin Lane

Email: info@apievangelist.com