Building AI-powered solutions for cloud contact centers — connecting Amazon Connect with LLM-driven agents, real-time intent routing, and post-call analytics.
- 🏢 Module Lead at AnywhereWorks — leading AI contact center engineering
- ☁️ AWS Cloud Engineer specializing in serverless architecture & Amazon Connect and Building AI solutions for contact center.
- 🤖 Currently building LLM-driven agent routing and post-call analytics pipelines
- 🌱 Deepening expertise in Lambda,Dynamodb, S3, Kinesis, API Gateway and AI/LLM integrations
- 🚀 10+ years building scalable full-stack web applications and 7+ years experience in building Cloud Contact Center Application.
- 📫 Reach me at slmnmark@gmail.com
🆕 What I Learned Building AI Agents in Amazon Connect: A Walk Through the AWS Workshop — Sep 3, 2026
- Not Every Hang-Up Is a Lost Customer: Building Abandoned-Call Recovery on Amazon Connect — Aug 11, 2026
- Blocking Spam Callers Without Breaking a Client's Own Phone Line — Jul 24, 2026
- Standardize Git Commits with Commitizen, Husky, and Commitlint — Apr 26, 2026
- How I Built This Blog — Apr 19, 2026
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