[18.0][ADD] helpdesk_mgmt_mail_autogenerated_header - #1050
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@victoralmau I moved the code from #1054 to here as requested. |
victoralmau
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The code seems consistent (although I'm not familiar with mail_autogenerated_header)
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This PR has the |
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@pedrobaeza could you merge this or who to ask? |
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/ocabot merge nobump |
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On my way to merge this fine PR! |
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@marcelsavegnago The merge process could not be finalized, because command |
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@marcelsavegnago could you check and maybe try again? Thanks. |
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/ocabot merge nobump |
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Hey, thanks for contributing! Proceeding to merge this for you. |
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@marcelsavegnago The merge process could not be finalized, because command |
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@marcelsavegnago would you try again, please? Or any better idea? |
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/ocabot merge nobump |
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On my way to merge this fine PR! |
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Congratulations, your PR was merged at 47ed0a8. Thanks a lot for contributing to OCA. ❤️ |
When a helpdesk ticket is created from an auto-generated email (e.g. an
out-of-office reply carrying
Auto-Submitted: auto-repliedorX-Auto-Response-Suppress: AutoReply/All), the stage welcome emailconfigured on the ticket stage must not be sent back to avoid an email loop.
This module integrates
helpdesk_mgmtwithmail_autogenerated_header:the latter detects such headers on incoming messages and sets a context key
that this module reads in
_track_template_skip_autoreplyto suppress theoutgoing welcome email.
If follows a similar approach as #1051.