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Doc 1674#2250

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JojoVilloso wants to merge 27 commits into
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DOC-1674
Open

Doc 1674#2250
JojoVilloso wants to merge 27 commits into
mainfrom
DOC-1674

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@JojoVilloso

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What changed

New article covering the five Smart Hands service request types available to Colocation customers (data center access, parcel reception, equipment operations, dispatch, and LOA), Standard and High priority tiers with SLA commitments, and submission channels. Relates to DOC-1674.

Files changed

  • colocation/service-requests.mdx — new article

TODO before publishing

  • Verify exact portal navigation path for opening a Colocation support ticket
  • Confirm data center access requirements (advance notice, ID policy per location) with Alexey Artyukhin
  • Writer review and approval

JojoVilloso and others added 14 commits July 6, 2026 18:10
Adds colocation/overview.mdx based on DOC-1479 content, revised per SME feedback: renames Included services to Whats included, adds Billing model and How to order sections, updates data center tiers to Tier II and above, removes Hardware Resale from Additional services, and drops physical access rules. Adds Colocation card to home.mdx and registers page in docs.json.

Closes DOC-1672

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…Customer Portal

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JojoVilloso and others added 4 commits July 6, 2026 18:10
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…ent access

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…del from source PDF

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JojoVilloso and others added 2 commits July 10, 2026 16:41
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JojoVilloso and others added 2 commits July 10, 2026 16:47
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…y levels

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