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[Exploratory] Copilot - Copiloting into Agent account & pressing "Back", shows Page not found message #102372

Description

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Version Number: 9.4.94-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/75702438/folder/52723519/122487711/1798267450?q=agent&issue_type=jira
Email or phone of affected tester (no customers): applausetester+en@applause.expensifail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Macbook Pro 2023 / Tahoe 26.4.1
App Component: Workspace Settings

Action Performed:

Precond: User was previously completely signed out and has Agent accounts that can be copiloted into

  1. Access staging.new.expensify.com and sign into a valid account
  2. Scroll down in your inbox to find the Agent conversation > Copilot into account (Notice the transition between accounts)
  3. Once in the agent account, tap the browser "back button"

Expected Result:

  1. Transition is smooth
  2. User should not receive a page not found message

Actual Result:

  1. Transition is very sloppy, the background even seems to "glitch out"
  2. User receives a page not found message when tapping "back"

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome Safari

Screenshots/Videos

Bug7269735_1790374441670.Page_not_found_message.mp4

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Applause Internal Information
Exported by: Julia Ponikarchuk
Bug ID: 7269735

Activity

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