chore(chat): point the widget at ShipTrack's own Chatwoot inbox - #23
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The embedded token belonged to the aswincloud.com portfolio inbox, which this site was sharing. The support bot picks its knowledge from the inbox, so anyone who opened the chat here to ask about a parcel was answered out of the hosting and consulting knowledge base — VPS setup, quotes, CV — with no idea what ShipTrack is. ShipTrack now has its own inbox, with facts taken from this site: Blue Dart plus Shiprocket and Delhivery, AWB lookup and scan history, free and open source, email alerts on signup. It is also told it cannot see shipments, so an AWB pasted into the chat is answered by pointing at the tracker rather than by guessing a status. Token only — no behaviour change in the app itself.
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The widget had the aswincloud.com portfolio inbox's token hardcoded, so ShipTrack visitors were answered from hosting/consulting knowledge instead of anything about tracking.
ShipTrack now has its own Chatwoot inbox with its own persona and knowledge, built only from facts on this site. Notably it is told it has no courier access, so a pasted AWB gets pointed at the tracker rather than a guessed status.
One constant changed; no behaviour change in the app.
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