diff --git a/recipes/call-center-voice-agent-with-azure-speech.json b/recipes/call-center-voice-agent-with-azure-speech.json new file mode 100644 index 0000000..b3b8b77 --- /dev/null +++ b/recipes/call-center-voice-agent-with-azure-speech.json @@ -0,0 +1,60 @@ +{ + "id": "call-center-voice-agent-with-azure-speech", + "slug": "call-center-voice-agent-with-azure-speech", + "title": "Call Center Voice Agent with Azure Speech", + "description": "A real-time speech-to-speech voice agent for call centers powered by Azure Voice Live API. Integrates with Azure Communication Services, Twilio, or Infobip for telephony, and includes a web browser client for testing. Supports customizable prompts, ambient audio scenes, and optional Azure AI Foundry Agent connections.", + "framework": "Custom", + "use_case": "support", + "industry": "other", + "languages": [ + "en-US" + ], + "pipeline": { + "stt": "Azure Speech", + "llm": "GPT-4o", + "tts": "Azure Neural TTS", + "telephony": "Twilio Voice" + }, + "raw_prompt": null, + "prompt_file": null, + "config": { + "features": [ + "real-time ASR", + "real-time TTS", + "ambient audio mixing", + "multi-provider telephony", + "Azure AI Foundry Agent integration" + ], + "ambient_scenes": [ + "none", + "office", + "call_center" + ], + "deployment_target": "Azure Container Apps", + "telephony_providers": [ + "Azure Communication Services", + "Twilio", + "Infobip", + "Web Browser" + ] + }, + "github_source_url": "https://github.com/Azure-Samples/call-center-voice-agent-accelerator", + "demo_url": null, + "tags": [ + "call-center", + "azure-speech", + "telephony", + "real-time", + "multi-provider", + "azure-communication-services", + "twilio", + "infobip" + ], + "contributor": { + "github": "Emma-ms" + }, + "source": "github_discovery", + "created_at": "2026-05-25T19:30:00Z", + "updated_at": "2026-05-25T19:30:00Z", + "license": "MIT" +}