From 517f9a3a49d6693922f468c785c011318353db53 Mon Sep 17 00:00:00 2001 From: Pete Mo <175202887+cabbage-ice-cream@users.noreply.github.com> Date: Tue, 21 Jul 2026 15:52:24 +0100 Subject: [PATCH 1/5] DEL-34234: Move Billing and Plans to the credit model; remove monthly usage ceiling MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Phase 1 of the 1 August 2026 credit-billing launch. Change A — credit model: - Billing: introduce credits (1 credit = $1), the $100 sign-up grant, PAYG, and grant-first drawdown; revise billing cadence and Paid/Due/Skipped statuses for credits; correct that removing a card downgrades to Free (it does not). - Plans: reframe Free and Pro under the credit model; reframe Pro as the tier whose Phase 1 way to pay is PAYG; revise the billing-cadence sentence. Model training and volume discounts (incl. 500 hours/month threshold) kept. Change B — remove monthly usage ceiling: - Plans: delete "Pro usage is capped at 6,000 hours per month." - Batch limits: remove the "Hourly usage limits" section. - Realtime limits: remove the "Max. hours per month" column; keep concurrent sessions and relabel tiers to Free/Pro/Enterprise. Also: note credits belong to the workspace (workspaces-concepts). Co-Authored-By: Claude Opus 4.8 --- docs/administration/billing.mdx | 18 ++++++++++++------ docs/administration/plans.mdx | 8 +++++--- docs/administration/workspaces-concepts.mdx | 2 +- docs/speech-to-text/batch/limits.mdx | 14 -------------- docs/speech-to-text/realtime/limits.mdx | 12 ++++++------ 5 files changed, 24 insertions(+), 30 deletions(-) diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx index 7e381bf0..0a10503e 100644 --- a/docs/administration/billing.mdx +++ b/docs/administration/billing.mdx @@ -1,16 +1,22 @@ --- title: Billing -description: Manage your Pro payment card, and view and download invoices. +description: Manage your payment card, understand how credits are used, and view and download invoices. --- # Billing -On the Billing page you add or manage your payment card and review what you have been charged. Free users add a card here to upgrade to Pro. Managing billing requires the Admin role. +On the Billing page you add or manage your payment card, review your credits, and see what you have been charged. Free users add a card here to upgrade to Pro. Managing billing requires the Admin role. :::info Enterprise billing is handled through a contract, not a payment card. The card and invoices described here apply to the Pro plan only. See [Enterprise](/administration/plans#enterprise). ::: +## Credits and pay-as-you-go + +Speechmatics bills in credits. One credit is worth one US dollar. New sign-ups receive a $100 credit grant. + +Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, Speechmatics charges your card. + ## Add or edit a payment card Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans). @@ -22,8 +28,8 @@ Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans). ## Remove a payment card -:::warning -Removing your payment card downgrades your plan to Free. Usage beyond the Free allowance stops being available. +:::note +Removing your payment card does not change your plan. ::: 1. In the **Payment method** section, click the delete icon next to your card. @@ -31,13 +37,13 @@ Removing your payment card downgrades your plan to Free. Usage beyond the Free a ## Invoices and payments -The **Payments** section lists each billing period with its usage, cost, and status. Pro plans are billed on the first of each month for the previous month's usage. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro). +The **Payments** section lists each billing period with its usage, cost, and status. Usage draws down your granted credits first; once they are used up, Speechmatics charges your payment card. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro). A billing period has one of the following statuses: - **Paid.** The charge has been settled. - **Due.** The charge is outstanding. -- **Skipped.** No charge was raised for the period. +- **Skipped.** No charge was raised for the period, for example when usage was fully covered by your granted credits. To view and download the invoice for a period, click the link icon at the end of its row. diff --git a/docs/administration/plans.mdx b/docs/administration/plans.mdx index 962a7a0d..48db8a7c 100644 --- a/docs/administration/plans.mdx +++ b/docs/administration/plans.mdx @@ -7,17 +7,19 @@ description: Understand the Free, Pro, and Enterprise plans and how each one is Speechmatics offers two self-serve plans, Free and Pro, plus Enterprise for contract-based usage. -- **Free.** Use Speechmatics up to a monthly allowance at no cost. -- **Pro.** Pay-as-you-go billing beyond the Free allowance, with volume and model training discounts. +- **Free.** Get started with a $100 credit grant at no cost, with no payment card required. +- **Pro.** A self-serve plan you pay for with pay-as-you-go billing, with volume and model training discounts. - **Enterprise.** A contract-based plan with dedicated support and deployment options beyond the cloud. See [Enterprise](#enterprise). +Billing is in credits: one credit is worth one US dollar. New sign-ups receive a $100 credit grant. On Free you use these credits at no cost; on Pro you add a payment card and pay for usage beyond your granted credits through pay-as-you-go (PAYG). See [Billing](/administration/billing). + Prices are not listed here. For current rates, see the [Speechmatics pricing page](https://www.speechmatics.com/pricing). ## Upgrade to Pro To upgrade from Free to Pro, add a payment card on the Billing page. See [Billing](/administration/billing). -Pro plans are billed on the first of each month for the previous month's usage. Charges are calculated to the exact second, based on the per-hour rate for each product type. Pro usage is capped at 6,000 hours per month. +On Pro, usage draws down your granted credits first; once they are used up, Speechmatics charges your payment card. Charges are calculated to the exact second, based on the per-hour rate for each product type. ## Discounts diff --git a/docs/administration/workspaces-concepts.mdx b/docs/administration/workspaces-concepts.mdx index 75a7648d..f592e225 100644 --- a/docs/administration/workspaces-concepts.mdx +++ b/docs/administration/workspaces-concepts.mdx @@ -14,7 +14,7 @@ A workspace groups four things: - **Members.** Users who can sign in to the workspace, each with an assigned role. - **Projects.** Organizational units inside the workspace. API keys are created within projects, and usage can be viewed per project. See [Projects](/administration/projects). - **API keys and management tokens.** API keys are scoped to a project; [management tokens](/administration/management-tokens) are scoped to the workspace. -- **Billing and usage.** Pricing plan, payment method, invoices, and aggregated usage belong to the workspace. +- **Billing and usage.** Pricing plan, payment method, credits, invoices, and aggregated usage belong to the workspace. ## Switch between workspaces diff --git a/docs/speech-to-text/batch/limits.mdx b/docs/speech-to-text/batch/limits.mdx index d830425c..560213b6 100644 --- a/docs/speech-to-text/batch/limits.mdx +++ b/docs/speech-to-text/batch/limits.mdx @@ -24,20 +24,6 @@ While there is generally no limit to the number of jobs you can submit, the foll This limit is intended as a safety mechanism and is unlikely to be reached during normal operation. However, it may occur if very slow audio fetching from your servers results in a large build-up of jobs waiting to be processed. -## Hourly usage limits - -Speechmatics limits the number of hours of audio users can process each month to help manage load on our servers. The current limits (in hours) by account type are listed in the table below: - -| | Batch standard | Batch enhanced | -|------------| ------------------| ------------------| -| Free Tier | 10 hours/month | 10 hours/month | -| Paid Tier | 6,000 hours/month | 6,000 hours/month | -| Enterprise | Custom | Custom | - - -Please reach out to [Support](https://support.speechmatics.com) if you need to increase the above limits. - - ## File size limits If you submit your media file in the body of the `/jobs` request to Speechmatics Batch SaaS, the file must be less than 1 GB in size or the job will be rejected. diff --git a/docs/speech-to-text/realtime/limits.mdx b/docs/speech-to-text/realtime/limits.mdx index 2fffccff..33eb7631 100644 --- a/docs/speech-to-text/realtime/limits.mdx +++ b/docs/speech-to-text/realtime/limits.mdx @@ -7,13 +7,13 @@ import HTTPMethodBadge from '@theme/HTTPMethodBadge' # Limits – Realtime -Speechmatics limits the number of hours of audio users can process each month to help manage load on our servers. The current limits (in hours) by account type are listed in the table below: +Speechmatics limits the number of concurrent Realtime sessions by account type. The current limits are listed in the table below: -| | Max. hours per month | Max. concurrent sessions | -| ---------- | -------------------- | ------------------------ | -| Free Tier | 20 | 2 | -| Paid Tier | 6,000 | 50 | -| Enterprise | Custom | Custom | +| | Max. concurrent sessions | +| ---------- | ------------------------ | +| Free | 2 | +| Pro | 50 | +| Enterprise | Custom | Please reach out to [Support](https://support.speechmatics.com) if you need to increase the above limits. From 8943e54c57b4d9aec1c1ca380fc1395ec660329b Mon Sep 17 00:00:00 2001 From: Pete Mo <175202887+cabbage-ice-cream@users.noreply.github.com> Date: Tue, 21 Jul 2026 15:56:24 +0100 Subject: [PATCH 2/5] DEL-34234: Omit no-card consequence from Remove a payment card Remove the admonition entirely rather than stating the no-card billing/usage consequence, which is out of scope for Phase 1. Co-Authored-By: Claude Opus 4.8 --- docs/administration/billing.mdx | 4 ---- 1 file changed, 4 deletions(-) diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx index 0a10503e..0ec16cce 100644 --- a/docs/administration/billing.mdx +++ b/docs/administration/billing.mdx @@ -28,10 +28,6 @@ Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans). ## Remove a payment card -:::note -Removing your payment card does not change your plan. -::: - 1. In the **Payment method** section, click the delete icon next to your card. 2. Confirm the removal. From a539dfe6f1ae237c3ff27f015e6a07d6d602627c Mon Sep 17 00:00:00 2001 From: Pete Mo <175202887+cabbage-ice-cream@users.noreply.github.com> Date: Tue, 21 Jul 2026 16:08:50 +0100 Subject: [PATCH 3/5] DEL-34234: Add $25 transition credit note to Billing and Plans Note the one-time $25 transition credit for Free accounts existing at the 1 August 2026 migration to the credit model. Scoped as a time-bound note. Co-Authored-By: Claude Opus 4.8 --- docs/administration/billing.mdx | 4 ++++ docs/administration/plans.mdx | 4 ++++ 2 files changed, 8 insertions(+) diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx index 0ec16cce..1eb5b131 100644 --- a/docs/administration/billing.mdx +++ b/docs/administration/billing.mdx @@ -15,6 +15,10 @@ Enterprise billing is handled through a contract, not a payment card. The card a Speechmatics bills in credits. One credit is worth one US dollar. New sign-ups receive a $100 credit grant. +:::note +Free accounts created before 1 August 2026 receive a one-time $25 transition credit when they move to the credit model. +::: + Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, Speechmatics charges your card. ## Add or edit a payment card diff --git a/docs/administration/plans.mdx b/docs/administration/plans.mdx index 48db8a7c..23e74dbc 100644 --- a/docs/administration/plans.mdx +++ b/docs/administration/plans.mdx @@ -13,6 +13,10 @@ Speechmatics offers two self-serve plans, Free and Pro, plus Enterprise for cont Billing is in credits: one credit is worth one US dollar. New sign-ups receive a $100 credit grant. On Free you use these credits at no cost; on Pro you add a payment card and pay for usage beyond your granted credits through pay-as-you-go (PAYG). See [Billing](/administration/billing). +:::note +Free accounts created before 1 August 2026 receive a one-time $25 transition credit when they move to the credit model. +::: + Prices are not listed here. For current rates, see the [Speechmatics pricing page](https://www.speechmatics.com/pricing). ## Upgrade to Pro From 742ace573b2d63861b833b8b83ce85963594c1ba Mon Sep 17 00:00:00 2001 From: Pete Mo <175202887+cabbage-ice-cream@users.noreply.github.com> Date: Tue, 21 Jul 2026 16:11:28 +0100 Subject: [PATCH 4/5] DEL-34234: Trim transition credit note wording Co-Authored-By: Claude Opus 4.8 --- docs/administration/billing.mdx | 2 +- docs/administration/plans.mdx | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx index 1eb5b131..3b2235cd 100644 --- a/docs/administration/billing.mdx +++ b/docs/administration/billing.mdx @@ -16,7 +16,7 @@ Enterprise billing is handled through a contract, not a payment card. The card a Speechmatics bills in credits. One credit is worth one US dollar. New sign-ups receive a $100 credit grant. :::note -Free accounts created before 1 August 2026 receive a one-time $25 transition credit when they move to the credit model. +Free accounts created before 1 August 2026 receive a one-time $25 transition credit. ::: Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, Speechmatics charges your card. diff --git a/docs/administration/plans.mdx b/docs/administration/plans.mdx index 23e74dbc..d04edc8f 100644 --- a/docs/administration/plans.mdx +++ b/docs/administration/plans.mdx @@ -14,7 +14,7 @@ Speechmatics offers two self-serve plans, Free and Pro, plus Enterprise for cont Billing is in credits: one credit is worth one US dollar. New sign-ups receive a $100 credit grant. On Free you use these credits at no cost; on Pro you add a payment card and pay for usage beyond your granted credits through pay-as-you-go (PAYG). See [Billing](/administration/billing). :::note -Free accounts created before 1 August 2026 receive a one-time $25 transition credit when they move to the credit model. +Free accounts created before 1 August 2026 receive a one-time $25 transition credit. ::: Prices are not listed here. For current rates, see the [Speechmatics pricing page](https://www.speechmatics.com/pricing). From 9350c2b7cb7f3d58a97f32ae7406fa3ab7b8b266 Mon Sep 17 00:00:00 2001 From: Pete Mo <175202887+cabbage-ice-cream@users.noreply.github.com> Date: Wed, 22 Jul 2026 11:54:08 +0100 Subject: [PATCH 5/5] DEL-34234: Restore monthly PAYG card-billing cadence in credit model The 1st-of-month billing for usage beyond granted credits is unchanged in Phase 1. Reinstate it on Billing (PAYG + Invoices) and Plans (Upgrade to Pro), framed after grant drawdown so credits and card billing read coherently. Co-Authored-By: Claude Opus 4.8 --- docs/administration/billing.mdx | 4 ++-- docs/administration/plans.mdx | 2 +- 2 files changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/administration/billing.mdx b/docs/administration/billing.mdx index 3b2235cd..22cc787a 100644 --- a/docs/administration/billing.mdx +++ b/docs/administration/billing.mdx @@ -19,7 +19,7 @@ Speechmatics bills in credits. One credit is worth one US dollar. New sign-ups r Free accounts created before 1 August 2026 receive a one-time $25 transition credit. ::: -Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, Speechmatics charges your card. +Pro accounts pay through pay-as-you-go (PAYG): you keep a payment card on file, and usage draws down your granted credits first. Once your granted credits are used up, further usage is charged to your card on the first of each month for the previous month's usage. ## Add or edit a payment card @@ -37,7 +37,7 @@ Adding a card upgrades a Free plan to Pro. See [Plans](/administration/plans). ## Invoices and payments -The **Payments** section lists each billing period with its usage, cost, and status. Usage draws down your granted credits first; once they are used up, Speechmatics charges your payment card. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro). +The **Payments** section lists each billing period with its usage, cost, and status. Each period covers one month, and any charge for usage beyond your granted credits is raised on the first of the following month. For how charges are calculated, see [Plans](/administration/plans#upgrade-to-pro). A billing period has one of the following statuses: diff --git a/docs/administration/plans.mdx b/docs/administration/plans.mdx index d04edc8f..0335b6f4 100644 --- a/docs/administration/plans.mdx +++ b/docs/administration/plans.mdx @@ -23,7 +23,7 @@ Prices are not listed here. For current rates, see the [Speechmatics pricing pag To upgrade from Free to Pro, add a payment card on the Billing page. See [Billing](/administration/billing). -On Pro, usage draws down your granted credits first; once they are used up, Speechmatics charges your payment card. Charges are calculated to the exact second, based on the per-hour rate for each product type. +On Pro, usage draws down your granted credits first. Once your granted credits are used up, further usage is charged to your payment card on the first of each month for the previous month's usage. Charges are calculated to the exact second, based on the per-hour rate for each product type. ## Discounts