Survey stars don't appear on mail

[pxtecnologiapedro]

Hi everyone, Recently i add the plugin and configure on notification model.
After the ticket is closed, GLPI sends mail but the survey question (stars) don't appear.

*But now, i make again the question and this warging appears

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I think this is not the problem, can anyone help me ?

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[german-giraldom]

hi team.

Same problem:

Regards!