Zendesk Integration

[mfaheemakhtar]

The doc to integrate with Zendesk is no longer valid because Text App is discontinued.

https://support.zendesk.com/hc/en-us/articles/6589414770074-Announcing-the-discontinuation-of-select-Built-by-Zendesk-apps

[venkatamandavilli-code]

Thanks for flagging this. The current Zendesk integration docs are indeed outdated now that the Text App has been officially discontinued. The link you shared confirms that Zendesk has removed several Built‑by‑Zendesk apps, so the existing instructions no longer apply.

We should update or retire that section of the documentation to avoid sending users down a dead path, and replace it with either:

• updated guidance based on currently supported Zendesk integration options, or
• a note clarifying that the previous method is no longer available.

Happy to help review the updated docs once a draft is prepared.