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All channels will have the name 'default' if the channel name is not specified
And we should make sure that the communication name is slugified. Meaning that if the channel name is Support Channel, we should convert it to support-channel.
After we add it to database and generate all the models, you need to update Communicate::sendNotification() method to select the preferred channel to send notification to. I added the variable so that you can test with the tickets. When you create ticket it should send notification to Leo Owner with the preferredChannel = 'support'.
If the preferredChannel is not specified you should only select the channels where the channel name is 'default'.
All channels will have the name 'default' if the channel name is not specified
And we should make sure that the communication name is slugified. Meaning that if the channel name is Support Channel, we should convert it to support-channel.
After we add it to database and generate all the models, you need to update Communicate::sendNotification() method to select the preferred channel to send notification to. I added the variable so that you can test with the tickets. When you create ticket it should send notification to Leo Owner with the preferredChannel = 'support'.
If the preferredChannel is not specified you should only select the channels where the channel name is 'default'.