Summary
Problem Statement: Expression field for HSM messages is not visible when setting up in a flow.
Expected: User expected to see an input field to enter or copy the expression after selecting "Expression" in the message node.
Actual Outcome: The input field did not appear, rendering the setup incomplete.
Error Messages: No specific error messages were mentioned.
Reproduction Steps:
- Add a Google Sheet for triggering HSM messages.
- In the "Send contact a message" node, set Message type to Template.
- Change the Template dropdown to Expression.
- Observe that the input field for entering or copying the expression is not displayed.
User was advised to try various troubleshooting steps including collapsing and reopening the node, removing and re-adding the node, performing a hard refresh, or trying in an incognito window. However, it's unclear if these steps were attempted successfully.
Source
Original message
I've added a Google Sheet for triggering HSM messages. While setting it up in the flow, after selecting Expression, the field to enter or copy the expression is not showing up.
Full thread transcript
fawas003: I've added a Google Sheet for triggering HSM messages. While setting it up in the flow, after selecting Expression, the field to enter or copy the expression is not showing up.
Glific AI doc bot (bot): Hi there! Could you please share the name of the flow where you’re setting this up, and confirm which node/field you’re selecting “Expression” in (Template selection vs Attachments)?
In the Send contact a message node, set Message type = Template, then change the Template dropdown to Expression—this should reveal an input where you can paste an expression like: <%= Glific.send_template("@results.sheet.template_uuid", ["@contact.name"]) %> as shown in the “Send template messages using Google Sheets” example . Also ensure your sheet is linked earlier in the flow and you’re selecting the correct row (e.g., using @calendar.current_date) so that @results.sheet.template_uuid is available ; sheet linking steps are here .
Quick checks if the input box doesn’t appear: collapse and reopen the node, remove and re-add the node, hard refresh, or try an incognito window.
Helpful guides:
If this still doesn’t work after trying the above, please let me know and I’ll help dig in further.
Glific AI doc bot (bot): Was this helpful in resolving your query? Or do you need further support?
Glific AI doc bot (bot): Thanks for letting us know! <@&983219484091383888> has been notified and will assist you shortly.
sangeetamishra._91310: <@598942390539124746> - I added the dev tag but the ticket didn't got created, it's abug can you please look at it.
Summary
Problem Statement: Expression field for HSM messages is not visible when setting up in a flow.
Expected: User expected to see an input field to enter or copy the expression after selecting "Expression" in the message node.
Actual Outcome: The input field did not appear, rendering the setup incomplete.
Error Messages: No specific error messages were mentioned.
Reproduction Steps:
User was advised to try various troubleshooting steps including collapsing and reopening the node, removing and re-adding the node, performing a hard refresh, or trying in an incognito window. However, it's unclear if these steps were attempted successfully.
Source
Original message
I've added a Google Sheet for triggering HSM messages. While setting it up in the flow, after selecting Expression, the field to enter or copy the expression is not showing up.
Full thread transcript
fawas003: I've added a Google Sheet for triggering HSM messages. While setting it up in the flow, after selecting Expression, the field to enter or copy the expression is not showing up.
Glific AI doc bot (bot): Hi there! Could you please share the name of the flow where you’re setting this up, and confirm which node/field you’re selecting “Expression” in (Template selection vs Attachments)?
In the Send contact a message node, set Message type = Template, then change the Template dropdown to Expression—this should reveal an input where you can paste an expression like: <%= Glific.send_template("@results.sheet.template_uuid", ["@contact.name"]) %> as shown in the “Send template messages using Google Sheets” example . Also ensure your sheet is linked earlier in the flow and you’re selecting the correct row (e.g., using @calendar.current_date) so that @results.sheet.template_uuid is available ; sheet linking steps are here .
Quick checks if the input box doesn’t appear: collapse and reopen the node, remove and re-add the node, hard refresh, or try an incognito window.
Helpful guides:
If this still doesn’t work after trying the above, please let me know and I’ll help dig in further.
Glific AI doc bot (bot): Was this helpful in resolving your query? Or do you need further support?
Glific AI doc bot (bot): Thanks for letting us know! <@&983219484091383888> has been notified and will assist you shortly.
sangeetamishra._91310: <@598942390539124746> - I added the dev tag but the ticket didn't got created, it's abug can you please look at it.