diff --git a/static/app/views/settings/settingsCommandPaletteActions.spec.tsx b/static/app/views/settings/settingsCommandPaletteActions.spec.tsx
new file mode 100644
index 000000000000..940e4c3a0277
--- /dev/null
+++ b/static/app/views/settings/settingsCommandPaletteActions.spec.tsx
@@ -0,0 +1,64 @@
+import {ConfigStore} from 'sentry/stores/configStore';
+import type {Config} from 'sentry/types/system';
+import {getSettingsFieldSections} from 'sentry/views/settings/settingsCommandPaletteActions';
+
+describe('getSettingsFieldSections', () => {
+  let configState: Config;
+
+  beforeEach(() => {
+    configState = ConfigStore.getState();
+  });
+
+  afterEach(() => {
+    ConfigStore.loadInitialData(configState);
+  });
+
+  it('includes the org slug in org-level route paths when not on a customer domain', () => {
+    // No customerDomain set — normalizeUrl is a no-op, so the slug should be substituted.
+    ConfigStore.set('customerDomain', null);
+
+    const sections = getSettingsFieldSections('doogi');
+
+    const allPathnames = sections.flatMap(section =>
+      section.fields.map(field => field.to.pathname)
+    );
+    const orgPaths = allPathnames.filter(
+      p => p.startsWith('/settings/') && !p.startsWith('/settings/account/')
+    );
+
+    // Every org-level path must include the org slug and must NOT contain the literal `:orgId`.
+    for (const pathname of orgPaths) {
+      expect(pathname).toContain('doogi');
+      expect(pathname).not.toContain(':orgId');
+    }
+  });
+
+  it('does not include the org slug in org-level route paths when on a customer domain', () => {
+    // With customerDomain set, normalizeUrl strips the orgId segment from the
+    // template before the slug is substituted, so the resulting path should NOT
+    // contain the real slug (the org is identified by the subdomain instead).
+    ConfigStore.loadInitialData({
+      ...configState,
+      customerDomain: {
+        subdomain: 'doogi',
+        organizationUrl: 'https://doogi.sentry.io',
+        sentryUrl: 'https://sentry.io',
+      },
+    });
+
+    const sections = getSettingsFieldSections('doogi');
+
+    const allPathnames = sections.flatMap(section =>
+      section.fields.map(field => field.to.pathname)
+    );
+    const orgPaths = allPathnames.filter(
+      p => p.startsWith('/settings/') && !p.startsWith('/settings/account/')
+    );
+
+    // Org paths must not include the slug and must not contain `:orgId`.
+    for (const pathname of orgPaths) {
+      expect(pathname).not.toContain('doogi');
+      expect(pathname).not.toContain(':orgId');
+    }
+  });
+});
diff --git a/static/app/views/settings/settingsCommandPaletteActions.tsx b/static/app/views/settings/settingsCommandPaletteActions.tsx
index afe65a11cd1d..8e531973768e 100644
--- a/static/app/views/settings/settingsCommandPaletteActions.tsx
+++ b/static/app/views/settings/settingsCommandPaletteActions.tsx
@@ -5,6 +5,7 @@ import {CommandPaletteSlot} from 'sentry/components/commandPalette/ui/commandPal
 import {IconLock, IconMail, IconSettings, IconSubscribed, IconUser} from 'sentry/icons';
 import {t} from 'sentry/locale';
 import {replaceRouterParams} from 'sentry/utils/replaceRouterParams';
+import {normalizeUrl} from 'sentry/utils/url/normalizeUrl';
 import {useOrganization} from 'sentry/utils/useOrganization';
 import {FORM_FIELD_REGISTRY} from 'sentry/views/settings/fieldRegistry.generated';
 import {getUserOrgNavigationConfiguration} from 'sentry/views/settings/organization/userOrgNavigationConfiguration';
@@ -26,7 +27,17 @@ function normalizeRouteForLookup(route: string): string {
 }
 
 function resolveRoutePath(route: string, orgSlug: string): string {
-  return replaceRouterParams(normalizeRouteForLookup(route), {orgId: orgSlug});
+  // Apply normalizeUrl to the route template *before* substituting the real org
+  // slug.  On customer-domain sessions, normalizeUrl strips the `:orgId` segment
+  // from the template (e.g. `/settings/:orgId/feature-flags/…` →
+  // `/settings/feature-flags/…`), so replaceRouterParams becomes a no-op and
+  // the stored URL is already canonical.  Without this, the command palette's
+  // own normalizeUrl call (commandPalette.tsx) would strip a real slug that had
+  // already been substituted, producing a broken path such as
+  // `/settings/feature-flags/…` where `feature-flags` would be mis-matched as
+  // `:orgId` by the router.
+  const normalizedRoute = normalizeUrl(normalizeRouteForLookup(route));
+  return replaceRouterParams(normalizedRoute, {orgId: orgSlug});
 }
 
 function titleFromRoute(route: string): string {
@@ -75,7 +86,7 @@ type SettingsFieldSection = {
 
 type FormFieldDefinition = (typeof FORM_FIELD_REGISTRY)[string];
 
-function getSettingsFieldSections(orgSlug: string): SettingsFieldSection[] {
+export function getSettingsFieldSections(orgSlug: string): SettingsFieldSection[] {
   const routeTitleMap = new Map<string, string>();
   for (const section of getUserOrgNavigationConfiguration()) {
     for (const item of section.items) {