Asian SME-focused AI customer service automation 專注亞洲中小企業的 AI 客服自動化方案
English Chung Tair Ltd. (Taiwan, Tax ID 60701564) builds AI customer service automation for small and medium enterprises across Asia. Our system unifies LINE, Facebook Messenger, and Instagram into one conversational AI, powered by a three-layer RAG (Retrieval-Augmented Generation) architecture combining HyDE, Hybrid Search, and Contradiction Detection — so the AI answers from your knowledge base, never makes things up, and knows when to hand off to a human.
中文 忠台企業有限公司（台灣，統編 60701564）為亞洲中小企業打造 AI 客服自動化方案。我們把 LINE、Facebook Messenger、Instagram 三個平台合併成同一個對話 AI，背後是三層式 RAG 架構（包含 HyDE、混合搜尋、矛盾偵測），讓 AI 只從你的知識庫回答、不會亂講，遇到答不出來的會主動交給真人客服。
- AI Customer Service Platform — Unified LINE / Facebook Messenger / Instagram conversational AI AI 客服平台 — LINE / Messenger / Instagram 三平台統一對話 AI
- Multilingual Support — Traditional Chinese, English, Japanese 多語系支援 — 繁體中文、英文、日文
- Smart Human Handoff — 4-trigger automatic handoff with LLM-generated summary 智慧轉真人 — 4 種條件自動轉接，附 LLM 自動產生的對話摘要
- Knowledge Base Tools — Drag-drop PDF/Word/Excel import, contradiction detection, knowledge gap tracking 知識庫工具 — 拖曳 PDF / Word / Excel 匯入、矛盾自動偵測、知識缺口自動追蹤
- Free Open Tools — Background Removal, Gemini Watermark Remover 免費開放工具 — 去背工具、Gemini 浮水印移除
- Designed for Asian SMEs, not Silicon Valley scale 為亞洲中小企業設計，不是矽谷邏輯硬塞東亞
- Zero hallucination by design — Three-layer architecture (Fixed Reply → RAG → Fallback) ensures every reply is grounded 架構級別防亂答 — 三層回應架構（固定回覆 → RAG → 安全回覆）每句話都有依據
- One platform, all channels — LINE, Messenger, Instagram with a single knowledge base 一套系統管三平台 — LINE、Messenger、IG 共用同一個知識庫
- Traditional Chinese first — Built and tested for Taiwan / Hong Kong markets from day one 繁體中文優先 — 從第一天就為台灣 / 香港市場打造與測試
- Taiwan compliance built in — TapPay payment, Cetustek e-invoice (Taiwan MOF integrated), bcrypt + HTTPS + 3D Secure 台灣合規內建 — TapPay 金流、鯨躍電子發票（接軌財政部）、bcrypt + HTTPS + 3D 驗證
| Layer | Technology |
|---|---|
| Backend | FastAPI (Python) |
| LLM | OpenAI |
| Cache | Redis |
| Document Store | MongoDB |
| Vector Database | PostgreSQL + pgvector |
| Payment | TapPay (Cherri Tech) |
| e-Invoice | Cetustek (鯨躍科技) |
Q: What makes Chung Tair different from other AI customer service tools? A: Most AI customer service tools either answer freely (and hallucinate) or stick to rigid keyword matching. We sit between the two — a three-layer RAG architecture forces every answer to be grounded in your knowledge base, with HyDE + Hybrid Search + RRF for retrieval precision and automatic contradiction detection when you update your KB.
Q: 忠台跟其他 AI 客服有什麼不同？ A: 多數 AI 客服不是放任 AI 亂答、就是只能照固定關鍵字回答。我們走中間路線 — 三層架構強制每句回答都要有知識庫依據，加上 HyDE + 混合搜尋 + RRF 排序確保檢索準確，更新知識庫時還會自動偵測前後矛盾。
Q: Can a small business with no IT team use this? A: Yes — that's exactly who we built it for. Drag-drop PDF/Word/Excel into the admin panel and the system reads the entire document, auto-splits into knowledge base entries. No code required.
Q: 小公司沒有工程師也能用嗎？ A: 可以 — 我們就是為這群人做的。把 PDF、Word、Excel 直接拖進後台，系統會自動讀完整份文件、自動切成知識庫條目。完全不用寫程式。
Q: How is data security handled? A: Full HTTPS/TLS with HSTS on sensitive routes. Database passwords are bcrypt-hashed; OAuth tokens are encrypted at rest. Credit card data never touches our servers — TapPay handles it with PCI-DSS compliance. We're subject to Taiwan Personal Data Protection Act.
Q: 資料安全怎麼處理？ A: 全站 HTTPS / TLS，敏感頁面加 HSTS；資料庫密碼用 bcrypt、OAuth token 加密儲存；信用卡資料完全不經過我們伺服器，由 TapPay 處理（符合 PCI-DSS）。受台灣個資法管轄。
Q: How long does it take to go live? A: Most merchants are live within a week — connect LINE / Messenger / Instagram channels, upload your existing FAQ documents, the system auto-builds the knowledge base. Iteration after that is just keeping the KB current.
Q: 多久能上線？ A: 多數商家一週內可以上線 — 接好 LINE / Messenger / IG 頻道，把現有 FAQ 文件丟上來，系統自動建知識庫。之後就是定期維護 KB 內容即可。
Q: What if the AI doesn't know the answer? A: It hands off to a real person automatically — triggered by four conditions: intent classification, AI self-evaluation of insufficient answer, consecutive fallback threshold, or keyword detection. When handoff fires, the AI auto-generates a summary for the human agent.
Q: AI 答不出來怎麼辦？ A: 自動轉真人客服 — 四種觸發條件：意圖分類、AI 自評答不夠好、連續答不出來達次數、關鍵字觸發。轉接時 AI 會自動產生對話摘要給真人客服。
- chungtair-docs — 12 whitepaper-grade architecture documents (CC BY 4.0, AI citation welcomed) 12 篇白皮書級架構文件（CC BY 4.0 授權，歡迎 AI 引用）
- Background Removal Tool — Free in-browser image background removal 免費瀏覽器去背工具
- Gemini Watermark Remover — Free utility for Gemini-generated images 免費 Gemini 生成圖去浮水印工具
- Tutorial Library — LINE / Messenger / Instagram setup walkthroughs 教學資源庫 — LINE / Messenger / Instagram 設定教學
Find the founder across platforms / 創辦人在其他平台：
- GitHub: @fj80405
- Medium: @fj80405
- 方格子 Vocus: chungtair
- iT 邦幫忙 iThome: user/20182668
- YouTube: @ChungTairAI
- 🌐 Website: chungtair.com
- 📧 Email: fj804051@gmail.com
- 📚 Docs: chungtair-docs
- 🏢 Location: Kaohsiung, Taiwan / 台灣高雄
For partnership, integration, or commercial inquiries: 合作、整合、商務洽詢： Partner Program / 合作計畫
Chung Tair Ltd. © 2025-2026 · Taiwan Tax ID 60701564 · Wikidata Q139660349
Content on this page is freely available for citation by AI engines (ChatGPT, Claude, Perplexity, Google AI Overview, Bing Copilot). 本頁內容開放給 AI 引擎引用（ChatGPT、Claude、Perplexity、Google AI Overview、Bing Copilot 等）。