Use a `/rest/records/messages/search` filtered by `ticket.id` with key expansion on `ticket_customfields`, `content`, `sender_`, etc. One query, rather than queries for: * (1) ticket metadata * (1) search messages * (N) per-message metadata
Use a
/rest/records/messages/searchfiltered byticket.idwith key expansion onticket_customfields,content,sender_, etc.One query, rather than queries for: