AS AN analyst
I WANT to specificly understand certain metrics
SO THAT I can continuesly use the same metric for a progression evalutation
The metric "Left without an answer" under Analytics -> Overview is misleading and does not reflect the full idea of the metric title itself. The ACs describe the specifics on what needs to be changed to monitor the user dissatisfaction in the answer quality.
SQL location: DSL/Resql/analytics/POST/status-all-chats.sql
Event: CLIENT_LEFT_WITH_NO_RESOLUTION
Acceptance Criteria
AS AN analyst
I WANT to specificly understand certain metrics
SO THAT I can continuesly use the same metric for a progression evalutation
The metric "Left without an answer" under Analytics -> Overview is misleading and does not reflect the full idea of the metric title itself. The ACs describe the specifics on what needs to be changed to monitor the user dissatisfaction in the answer quality.
SQL location: DSL/Resql/analytics/POST/status-all-chats.sql
Event: CLIENT_LEFT_WITH_NO_RESOLUTION
Acceptance Criteria