From d9c306d59705fc465108a703e4ad5c22b3632a89 Mon Sep 17 00:00:00 2001 From: Edwin van den Belt Date: Tue, 18 Aug 2026 08:56:37 +0200 Subject: [PATCH 1/2] Revise business use cases post-'the Forge' changes Updated business use cases to reflect changes after 'the Forge', including scope adjustments for various processes like product offers, payment responsibilities, and post-trip operations. --- wiki/use-cases/business-use-cases/readme.md | 57 +++++++++++++++++++-- 1 file changed, 53 insertions(+), 4 deletions(-) diff --git a/wiki/use-cases/business-use-cases/readme.md b/wiki/use-cases/business-use-cases/readme.md index f8f5745..128e919 100644 --- a/wiki/use-cases/business-use-cases/readme.md +++ b/wiki/use-cases/business-use-cases/readme.md @@ -10,55 +10,104 @@ A. **Inspire & Plan** - asking for product-based offers (including optional disponibility check) - selection of offers (including pre-reservation) +**After 'the Forge', this is re-scoped to:** +* asking for product-based offers (including optional disponibility check): "search for offers" +* the product list and product details are out of scope, they can be found in NeTEx files\ +* selection of offers is moved to BUC-B + B. **Shop & Price** - manage your products (add/remove/modify your cart) - calulate the price (final pricing) +**After 'the Forge', this is re-scoped to:** +* selection of offer, including the price +* amend your offer + * travel rights (related to products) + * allocations (seats/assets), the reservations before the purchase + * ancillaries + the price will be recalculated after each modification. These functions can also be used for cross-selling. + C. **Order & Book** *(+ first stage of reservation)* - fix your purchase (checkout) => To move in UC B ? - begin reservation process (seat / bike / cabin / PRM / mandatory or optional) - acheive reservation process - + +**After 'the Forge', this is re-scoped to:** +* validate the offer (just before the purchase) +* the actual purchase + D. **Pay** *(CHARGING MOMENT (complete or not))* - enter your payment method - select your payment method - order a payment between banks/ pay with monney - receives a receipt / bill +**After 'the Forge', this is re-scoped to:** +* Only enlisting financial elements that have to be communicated between the Distributor and the Retailer. +* The financial clearing is a responsibility of the Retailer. + E. **Ticketing & Fulfilment** *(FARE CONTRACT creation + Travel doc distribution)* - creation of travel access rights (contracts) - managment of orders (create, consult, modify, delete) - receive TRAVEL DOCUMENT(s) - acheive reservation process => moved in BUC C +**After 'the Forge', this is re-scoped to:** +- retrieve Travel Documents (tickets), taking into account tickets distribution by retailer, or distributor + F. **Pre-trip** *(service and aftersales)* - inform traveler - trip/service/reservation/media modification +**After 'the Forge', this is re-scoped to:** +- (partial) cancellation +- (partial) exchange (also used for upselling) +- retrieval of a purchased package + G. **Validation – inspection / In-trip** *(services and aftersales)* - sale/pay on tap - inspection durng travel - trip modification (traveler request or operator disruption) + +**After 'the Forge', this is re-scoped to:** +* Leg management (start, stop etc of a leg, postpone, extend) +* Asset management (open locks, chargers, custom urban mode functions) +* Check-in (is this in scope?) +* Inspection -> retrieval of the travel document (BUC-E) +* Trip modification in respect to facilitate other legs -> Exchange (BUC-F) I. **Post-trip** *(+ end of payment (CHARGING MOMENT))* - pay your trips - receive the final price - automatic purchase (renew your contract) + +**After 'the Forge', this is re-scoped to:** +* payment is the responsibility of the Retailer, use this BUC to check if the Retailer has all information required +* look also to BUC-D. J. **After trip** *(aftersales + claim + receipt)* - traveler request for an after-sale operation - operator after-sale operations (refund, complaint) + +**After 'the Forge', this is re-scoped to:** +- Redressing: + * refund (= cancel, and financial part is the responsibility of the Retailer) + * claiming (based on guarantees?) K. **Settlement** *(repartition between actors)* & **Reporting** - invoices, - VAT reporting, clearing, reconciliation - in EUDIT scope ? +**After 'the Forge', this is re-scoped to:** +* out of EUDIT scope, but look at BUC-D and F, all required information regarding what has to be paid, is included. + L. **Governance** *(technical ?)* -- cutomer authentification +- customer authentification - give the versions and the errors -> To be cross-checked with EUDIT perimeter compliance. -> Each point in one Business Use Case **on one page** +**After 'the Forge', this is re-scoped to:** +* customer authentication can be included, when there is time left. + From f6cc09c80b2a35e923d4116dbba2aea74b5749ee Mon Sep 17 00:00:00 2001 From: Edwin van den Belt Date: Tue, 18 Aug 2026 09:05:47 +0200 Subject: [PATCH 2/2] Expand business use cases in readme.md Added new sections for in-trip support, notifications, travel document operations, and offer searches. --- wiki/use-cases/business-use-cases/readme.md | 19 +++++++++++++++++++ 1 file changed, 19 insertions(+) diff --git a/wiki/use-cases/business-use-cases/readme.md b/wiki/use-cases/business-use-cases/readme.md index 128e919..ae5eb54 100644 --- a/wiki/use-cases/business-use-cases/readme.md +++ b/wiki/use-cases/business-use-cases/readme.md @@ -109,5 +109,24 @@ L. **Governance** *(technical ?)* **After 'the Forge', this is re-scoped to:** * customer authentication can be included, when there is time left. +M. **In-trip Support** +- request support by the traveller +- get support status + +N. **In-trip Notifications** +- changes of status, routes, ... +- instructions +- validation requests to the retailer + +O. **Travel document operations** +- revoke +- (de)activation + +P. **Asset based offer search** +- search for offers for a specific asset + +Q. **Location based offer search** +- search for offers for a specific station/location +