introduction.mdx

title	Introduction

By reading this guide, you will learn about everything Ticketer can do. If you’re new to Ticketer, we suggest you follow this guide to get a good overview of the product and its features. If you’re already familiar with Ticketer, you can skip to the documentation to learn more about specific features and configuration options.

Welcome to Ticketer.

Ticketer is a modern ticket management system built specifically for Discord communities. It combines a powerful Discord bot with a structured web dashboard, giving you full control over how your server handles support, applications, reports, and internal requests.

Whether you run a small community or manage a large support team, Ticketer is designed to scale with you.

Prefix

The prefix for Ticketer is /. You can type /help for a list of commands or go to our commands page.

What is Ticketer?

Ticketer allows you to:

• Create and manage structured support tickets using Panels
• Assign staff roles and control permissions
• Automatically generate and store transcripts
• Let AI handle common questions and responses
• Configure everything through a clean web dashboard

Is Ticketer free?

Yes! Ticketer offers a free plan with generous limits, allowing you to get started without any cost. We also have premium plans with additional features and higher limits for larger communities.

If you want to see the full list of features and compare plans, check out our [pricing page](https://ticketer.bot/pricing).

How do I get started?

To get started with Ticketer, simply invite the bot to your Discord server using the link below. Once the bot is in your server, you can start setting up your first Panel and creating tickets.

What's next?

If you’re new, continue with the Getting Started guide to set up Ticketer on your server step by step.

If you’re already familiar with the basics, explore the documentation to learn more about configuration, plans, permissions, and advanced features.