support.html

---
layout: default
title: "Support"
description: "Get support for CloudScript.io apps by email — a real person answers, no forms, no tracking."
---

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  <div class="prose">
    <h1>Support</h1>

    <p>Need a hand with one of our Confluence Cloud apps? Email us and a real person will help
       you sort it out. There's no ticket form to fill in and nothing to sign up for.</p>

    <p class="cta-row">
      <a class="btn btn-primary" href="mailto:support@cloudscript.io">Email support</a>
    </p>

    <p>Or write to us directly at
       <a href="mailto:support@cloudscript.io">support@cloudscript.io</a>.</p>

    <h2>What to include</h2>
    <p>To help us answer quickly, it's useful to tell us which app you're using (for example
       CloudScript.io Mermaid), what you were trying to do, and what happened instead. A
       screenshot or the diagram code often helps.</p>

    <h2>Response times</h2>
    <p>We're a small team and answer every message ourselves. We aim to reply within a couple of
       business days; complex issues may take a little longer to investigate.</p>

    <h2>Privacy</h2>
    <p>Support is handled entirely by email — we don't use a third-party help-desk, a web form, or
       any tracking on this page. We use the details in your email only to respond to your
       request. See the <a href="/apps/mermaid/privacy">Mermaid privacy policy</a> for how that app handles data.</p>

    <p class="back-link"><a href="/">&larr; Back to home</a></p>
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