From efa7e86aa1fbf38895d0806af3f7c1c1c2351f3b Mon Sep 17 00:00:00 2001 From: gerard Date: Mon, 29 Jun 2026 07:35:27 +0000 Subject: [PATCH] [ADD] spreadsheet_dashboard_helpdesk_oca: helpdesk dashboard --- oca_dependencies.txt | 1 + spreadsheet_dashboard_helpdesk_oca/README.rst | 88 ++ .../__init__.py | 1 + .../__manifest__.py | 13 + .../data/dashboards.xml | 27 + .../data/files/helpdesk_dashboard.json | 894 ++++++++++++++++++ .../models/__init__.py | 1 + .../models/helpdesk_ticket.py | 33 + .../pyproject.toml | 3 + .../readme/CONTRIBUTORS.md | 1 + .../readme/DESCRIPTION.md | 1 + .../static/description/icon.png | Bin 0 -> 36748 bytes .../static/description/index.html | 431 +++++++++ .../tests/__init__.py | 1 + .../tests/test_helpdesk_ticket_metrics.py | 30 + 15 files changed, 1525 insertions(+) create mode 100644 oca_dependencies.txt create mode 100644 spreadsheet_dashboard_helpdesk_oca/README.rst create mode 100644 spreadsheet_dashboard_helpdesk_oca/__init__.py create mode 100644 spreadsheet_dashboard_helpdesk_oca/__manifest__.py create mode 100644 spreadsheet_dashboard_helpdesk_oca/data/dashboards.xml create mode 100644 spreadsheet_dashboard_helpdesk_oca/data/files/helpdesk_dashboard.json create mode 100644 spreadsheet_dashboard_helpdesk_oca/models/__init__.py create mode 100644 spreadsheet_dashboard_helpdesk_oca/models/helpdesk_ticket.py create mode 100644 spreadsheet_dashboard_helpdesk_oca/pyproject.toml create mode 100644 spreadsheet_dashboard_helpdesk_oca/readme/CONTRIBUTORS.md create mode 100644 spreadsheet_dashboard_helpdesk_oca/readme/DESCRIPTION.md create mode 100644 spreadsheet_dashboard_helpdesk_oca/static/description/icon.png create mode 100644 spreadsheet_dashboard_helpdesk_oca/static/description/index.html create mode 100644 spreadsheet_dashboard_helpdesk_oca/tests/__init__.py create mode 100644 spreadsheet_dashboard_helpdesk_oca/tests/test_helpdesk_ticket_metrics.py diff --git a/oca_dependencies.txt b/oca_dependencies.txt new file mode 100644 index 00000000..941c76e0 --- /dev/null +++ b/oca_dependencies.txt @@ -0,0 +1 @@ +helpdesk diff --git a/spreadsheet_dashboard_helpdesk_oca/README.rst b/spreadsheet_dashboard_helpdesk_oca/README.rst new file mode 100644 index 00000000..39ce056e --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/README.rst @@ -0,0 +1,88 @@ +.. image:: https://odoo-community.org/readme-banner-image + :target: https://odoo-community.org/get-involved?utm_source=readme + :alt: Odoo Community Association + +================================== +Spreadsheet dashboard for helpdesk +================================== + +.. + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! This file is generated by oca-gen-addon-readme !! + !! changes will be overwritten. !! + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! source digest: sha256:ae03011402cac074f10571f3194b90d3a005fda27d1ce6dda6c057380e5f7583 + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + +.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png + :target: https://odoo-community.org/page/development-status + :alt: Beta +.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png + :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html + :alt: License: AGPL-3 +.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fspreadsheet-lightgray.png?logo=github + :target: https://github.com/OCA/spreadsheet/tree/19.0/spreadsheet_dashboard_helpdesk_oca + :alt: OCA/spreadsheet +.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png + :target: https://translation.odoo-community.org/projects/spreadsheet-19-0/spreadsheet-19-0-spreadsheet_dashboard_helpdesk_oca + :alt: Translate me on Weblate +.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png + :target: https://runboat.odoo-community.org/builds?repo=OCA/spreadsheet&target_branch=19.0 + :alt: Try me on Runboat + +|badge1| |badge2| |badge3| |badge4| |badge5| + +Spreadsheet dashboard for helpdesk tickets. + +**Table of contents** + +.. contents:: + :local: + +Bug Tracker +=========== + +Bugs are tracked on `GitHub Issues `_. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +`feedback `_. + +Do not contact contributors directly about support or help with technical issues. + +Credits +======= + +Authors +------- + +* Domatix + +Contributors +------------ + +- Domatix + +Maintainers +----------- + +This module is maintained by the OCA. + +.. image:: https://odoo-community.org/logo.png + :alt: Odoo Community Association + :target: https://odoo-community.org + +OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use. + +.. |maintainer-domatix| image:: https://github.com/domatix.png?size=40px + :target: https://github.com/domatix + :alt: domatix + +Current `maintainer `__: + +|maintainer-domatix| + +This module is part of the `OCA/spreadsheet `_ project on GitHub. + +You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. diff --git a/spreadsheet_dashboard_helpdesk_oca/__init__.py b/spreadsheet_dashboard_helpdesk_oca/__init__.py new file mode 100644 index 00000000..0650744f --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/__init__.py @@ -0,0 +1 @@ +from . import models diff --git a/spreadsheet_dashboard_helpdesk_oca/__manifest__.py b/spreadsheet_dashboard_helpdesk_oca/__manifest__.py new file mode 100644 index 00000000..7dcc70ca --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/__manifest__.py @@ -0,0 +1,13 @@ +{ + "name": "Spreadsheet dashboard for helpdesk", + "category": "Hidden", + "depends": ["spreadsheet_dashboard", "helpdesk_mgmt"], + "version": "19.0.1.0.0", + "website": "https://github.com/OCA/spreadsheet", + "author": "Domatix, Odoo Community Association (OCA)", + "maintainers": ["domatix"], + "data": ["data/dashboards.xml"], + "installable": True, + "auto_install": ["helpdesk_mgmt"], + "license": "AGPL-3", +} diff --git a/spreadsheet_dashboard_helpdesk_oca/data/dashboards.xml b/spreadsheet_dashboard_helpdesk_oca/data/dashboards.xml new file mode 100644 index 00000000..80d64957 --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/data/dashboards.xml @@ -0,0 +1,27 @@ + + + + + Helpdesk + + + + + 100 + True + + diff --git a/spreadsheet_dashboard_helpdesk_oca/data/files/helpdesk_dashboard.json b/spreadsheet_dashboard_helpdesk_oca/data/files/helpdesk_dashboard.json new file mode 100644 index 00000000..1ba68e10 --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/data/files/helpdesk_dashboard.json @@ -0,0 +1,894 @@ +{ + "version": "18.4.14", + "sheets": [ + { + "id": "sheet1", + "name": "Dashboard", + "colNumber": 7, + "rowNumber": 55, + "rows": { + "6": {"size": 40}, + "22": {"size": 40}, + "23": {"size": 40}, + "24": {"size": 30}, + "25": {"size": 30}, + "26": {"size": 30}, + "27": {"size": 30}, + "28": {"size": 30}, + "29": {"size": 30}, + "30": {"size": 30}, + "31": {"size": 30}, + "32": 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"domain": [["closed", "=", false]], + "id": "8", + "measures": [{"id": "__count", "fieldName": "__count"}], + "model": "helpdesk.ticket", + "name": "open tickets - previous", + "sortedColumn": {"measure": "__count", "order": "desc", "domain": []}, + "formulaId": "8", + "columns": [], + "rows": [] + } + }, + "pivotNextId": 9, + "customTableStyles": {}, + "globalFilters": [ + { + "id": "83b5c62c-1c67-4477-a057-c0ec29edd595", + "type": "date", + "label": "Period", + "defaultValue": "last_30_days" + }, + { + "id": "fb7f6ae2-e19c-40d5-9976-7a05b1f18c2d", + "type": "relation", + "label": "Agent", + "modelName": "res.users", + "defaultValueDisplayNames": [] + }, + { + "id": "3fc9b370-1aae-436e-b77e-6bbc5f10f56c", + "type": "relation", + "label": "Team", + "modelName": "helpdesk.ticket.team", + "defaultValueDisplayNames": [] + }, + { + "id": "cfccbf2c-c86e-4915-a73d-c1e8ae69abe9", + "type": "relation", + "label": "Tags", + "modelName": "helpdesk.ticket.tag", + "defaultValueDisplayNames": [] + }, + { + "id": "9c9461c3-974d-41c1-8cbd-2fa8e89de148", + "type": "relation", + "label": "Customer", + "modelName": "res.partner", + "defaultValueDisplayNames": [] + } + ], + "lists": {}, + "listNextId": 1, + "chartOdooMenusReferences": { + "26f09a19-26d7-4d7d-b8d9-9eda7661ef5a": "helpdesk_mgmt.helpdesk_ticket_main_menu", + "70a88eff-8ce0-4392-8905-156ef2771086": "helpdesk_mgmt.helpdesk_ticket_main_menu", + "8eae55ae-5435-49ee-ad58-dae822bbd9dd": "helpdesk_mgmt.helpdesk_ticket_main_menu", + "746a2799-0dc9-4bce-b309-4cedffa67a3a": "helpdesk_mgmt.helpdesk_ticket_main_menu", + "488da38e-01db-46a0-b4b0-e2fafc4ad390": "helpdesk_mgmt.helpdesk_ticket_main_menu", + "ce7e17ea-eed0-493e-9968-5905c0969ca9": "helpdesk_mgmt.helpdesk_ticket_main_menu" + } +} diff --git a/spreadsheet_dashboard_helpdesk_oca/models/__init__.py b/spreadsheet_dashboard_helpdesk_oca/models/__init__.py new file mode 100644 index 00000000..8e082e7c --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/models/__init__.py @@ -0,0 +1 @@ +from . import helpdesk_ticket diff --git a/spreadsheet_dashboard_helpdesk_oca/models/helpdesk_ticket.py b/spreadsheet_dashboard_helpdesk_oca/models/helpdesk_ticket.py new file mode 100644 index 00000000..65ff64bc --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/models/helpdesk_ticket.py @@ -0,0 +1,33 @@ +# Copyright 2026 Domatix +# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). + +from odoo import api, fields, models + + +class HelpdeskTicket(models.Model): + _inherit = "helpdesk.ticket" + + hours_to_assign = fields.Float( + compute="_compute_hours_metrics", + store=True, + aggregator="avg", + ) + hours_to_close = fields.Float( + compute="_compute_hours_metrics", + store=True, + aggregator="avg", + ) + + @api.depends("create_date", "assigned_date", "closed_date") + def _compute_hours_metrics(self): + for ticket in self: + hours_to_assign = 0.0 + hours_to_close = 0.0 + if ticket.create_date and ticket.assigned_date: + delta = ticket.assigned_date - ticket.create_date + hours_to_assign = delta.total_seconds() / 3600 + if ticket.create_date and ticket.closed_date: + delta = ticket.closed_date - ticket.create_date + hours_to_close = delta.total_seconds() / 3600 + ticket.hours_to_assign = hours_to_assign + ticket.hours_to_close = hours_to_close diff --git a/spreadsheet_dashboard_helpdesk_oca/pyproject.toml b/spreadsheet_dashboard_helpdesk_oca/pyproject.toml new file mode 100644 index 00000000..4231d0cc --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/pyproject.toml @@ -0,0 +1,3 @@ +[build-system] +requires = ["whool"] +build-backend = "whool.buildapi" diff --git a/spreadsheet_dashboard_helpdesk_oca/readme/CONTRIBUTORS.md b/spreadsheet_dashboard_helpdesk_oca/readme/CONTRIBUTORS.md new file mode 100644 index 00000000..6ab0fbbc --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/readme/CONTRIBUTORS.md @@ -0,0 +1 @@ +- Domatix diff --git a/spreadsheet_dashboard_helpdesk_oca/readme/DESCRIPTION.md 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zXM(3zTnIa$h-4;}LlFs0u%+_$ZYGBLbVD6%xPgOV7z|C(rA31T2T z7MSx32n>L+07LgLFJIH3znhj_&umxt#bY3(4cyq*KQ}EQP2ADC4e~pMp()|Y&?>Ne% Ssu-340000 + + + + +README.rst + + + +
+ + + +Odoo Community Association + +
+

Spreadsheet dashboard for helpdesk

+ +

Beta License: AGPL-3 OCA/spreadsheet Translate me on Weblate Try me on Runboat

+

Spreadsheet dashboard for helpdesk tickets.

+

Table of contents

+ +
+

Bug Tracker

+

Bugs are tracked on GitHub Issues. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +feedback.

+

Do not contact contributors directly about support or help with technical issues.

+
+
+

Credits

+
+

Authors

+
    +
  • Domatix
    • +
+
+
+

Contributors

+
    +
  • Domatix
    • +
+
+
+

Maintainers

+

This module is maintained by the OCA.

+ +Odoo Community Association + +

OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use.

+

Current maintainer:

+

domatix

+

This module is part of the OCA/spreadsheet project on GitHub.

+

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

+
+
+
+
+ + diff --git a/spreadsheet_dashboard_helpdesk_oca/tests/__init__.py b/spreadsheet_dashboard_helpdesk_oca/tests/__init__.py new file mode 100644 index 00000000..89f9d092 --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/tests/__init__.py @@ -0,0 +1 @@ +from . import test_helpdesk_ticket_metrics diff --git a/spreadsheet_dashboard_helpdesk_oca/tests/test_helpdesk_ticket_metrics.py b/spreadsheet_dashboard_helpdesk_oca/tests/test_helpdesk_ticket_metrics.py new file mode 100644 index 00000000..1cc5cedc --- /dev/null +++ b/spreadsheet_dashboard_helpdesk_oca/tests/test_helpdesk_ticket_metrics.py @@ -0,0 +1,30 @@ +# Copyright 2026 Domatix +# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). + +from datetime import timedelta + +from odoo import fields +from odoo.tests import tagged + +from odoo.addons.helpdesk_mgmt.tests.common import TestHelpdeskTicketBase + + +@tagged("post_install", "-at_install") +class TestHelpdeskTicketMetrics(TestHelpdeskTicketBase): + def test_hours_metrics(self): + now = fields.Datetime.now() + ticket = self.env["helpdesk.ticket"].create( + { + "name": "Broken printer", + "description": "

Test

", + "team_id": self.team_a.id, + } + ) + ticket.write( + { + "assigned_date": now + timedelta(hours=2), + "closed_date": now + timedelta(hours=5), + } + ) + self.assertAlmostEqual(ticket.hours_to_assign, 2.0, places=2) + self.assertAlmostEqual(ticket.hours_to_close, 5.0, places=2)