diff --git a/app/views/auth/medicare-sign-in.html b/app/views/auth/medicare-sign-in.html
index 7def5e0f..36eca4d5 100644
--- a/app/views/auth/medicare-sign-in.html
+++ b/app/views/auth/medicare-sign-in.html
@@ -101,7 +101,7 @@ <h2 class="nhsuk-heading-s">Testing area</h2>
   <ul>
     <li><a href="#" data-email="paulina.sloan@nhs.net" data-module="prefill-email">Group admin at a small chain of pharmacies</a></li>
     <li><a href="#" data-email="amanda.white@nhs.net" data-module="prefill-email">Group admin for a large chain of pharmacies with the same name</a></li>
-    <li><a href="#" data-email="freda.pink@nhs.net" data-module="prefill-email">A MediCare user who has not used RAVS before</a></li>
+    <li><a href="#" data-email="freda.pink@nhs.net" data-module="prefill-email">A MediCare account that is not recognised by RAVS</a></li>
     <li><a href="#" data-email="james.blue@nhs.net" data-module="prefill-email">A user who has only used RAVS via a different login method</a></li>
   </ul>
 </div>
diff --git a/app/views/auth/user-not-recognised.html b/app/views/auth/user-not-recognised.html
index 484bfc85..bdf1993f 100644
--- a/app/views/auth/user-not-recognised.html
+++ b/app/views/auth/user-not-recognised.html
@@ -6,14 +6,15 @@
   <div class="nhsuk-grid-row">
     <div class="nhsuk-grid-column-two-thirds">
 
-      <h1 class="nhsuk-heading-l">We cannot find a user with this email</h1>
-
-      <p>There is no Record a vaccination (RAVS) account for <b>james.blue@nhs.net</b>.</p>
-
-      <p>If you’ve previously used RAVS, <a href="/auth/log-in">try logging in with the email address you used last time</a>.</p>
-
-      <p>If you've never used RAVS before, you'll need to be invited by a colleague to use the service.</p>
+      <h1 class="nhsuk-heading-l">We cannot find an active user with this email</h1>
 
+      <p>There is no active Record a vaccination (RAVS) account for <b>james.blue@nhs.net</b>.</p>
+       <ul class="nhsuk-list nhsuk-list--bullet">
+        <li>If your RAVS account is deactivated, ask a lead administrator to reactivate it.</li>
+        <li>If you've previously used RAVS with a different email, <a href="/auth/log-in">try logging in with Okta and that email</a>.</li>
+        <li>If you do not have a RAVS account, ask a colleague to invite you to RAVS.</li>
+      </ul>
+    
     </div>
   </div>
 {% endblock %}