visual guidance support ticket

Author: brown9804

0_Azure/7_AzureSupport/README.md

@@ -6,18 +6,32 @@ Costa Rica
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-Last updated: 2024-12-31
+Last updated: 2025-05-21
 
 ----------
 
 > `Azure Support plans` are designed to provide technical support, guidance, and resources to help you effectively manage and optimize your Azure services. These plans range from basic self-help resources to comprehensive,
 > enterprise-level support with proactive guidance and fast response times for critical issues. Offers a range of support plans to meet the needs of different users, from developers just starting their
 > cloud journey to large organizations running business-critical applications.
 
-## Wiki 
+<details>
+<summary><b> List of References </b> (Click to expand)</summary>
 
 - [Azure Support Plans](https://azure.microsoft.com/en-us/support/plans/)
 
+</details>
+
+<details>
+<summary><b> Table of Content </b> (Click to expand)</summary>
+
+- [Azure Support Plans Comparison](#azure-support-plans-comparison)
+- [Example of how to create support ticket](#example-of-how-to-create-support-ticket)
+    - [From the Azure Portal Global Header Opt 1](#from-the-azure-portal-global-header-opt-1)
+    - [From a Specific Resource  Opt 2](#from-a-specific-resource--opt-2)
+
+
+</details>
+
 ## Azure Support Plans Comparison
 
 > - **Basic**: Provides access to self-help resources, including documentation, how-to videos, and community support. Ideal for users who need basic assistance and guidance. <br/>
@@ -28,12 +42,64 @@ Last updated: 2024-12-31
 
 | **Support Plan**      | **Price**          | **Scope**                          | **Response Time**                          | **Features**                                                                                      |
 |-----------------------|--------------------|------------------------------------|--------------------------------------------|---------------------------------------------------------------------------------------------------|
-| **Basic**             | Included for all Azure customers | All Azure customers                | Not applicable                             | 24/7 self-help resources, Azure Advisor, Azure Health status and notifications                    |
+| **Basic**             | Included for all Azure customers | All Azure customers                | Not applicable                             | 24/7 self-help resources, Azure Advisor, Azure Health status and notifications|
 | **Developer**         | $29 per month      | Trial and non-production environments | Within 8 business hours (Sev C)            | Email support during business hours, general architecture guidance                                |
-| **Standard**          | $100 per month     | Production workload environments   | Sev C: Within 8 hours, Sev B: Within 4 hours, Sev A: Within 1 hour | 24/7 technical support by email and phone, general architecture guidance                          |
+| **Standard**          | $100 per month     | Production workload environments   | Sev C: Within 8 hours, Sev B: Within 4 hours, Sev A: Within 1 hour | 24/7 technical support by email and phone, general architecture guidance|
 | **Professional Direct** | $1,000 per month  | Business-critical dependence       | Sev C: Within 4 hours, Sev B: Within 2 hours, Sev A: Within 1 hour | 24/7 technical support, architecture guidance from ProDirect delivery managers, webinars, proactive guidance |
 | **Enterprise**        | Custom pricing     | Organization-wide support          | Custom response times based on agreement   | Comprehensive support across Azure, Microsoft 365, and Dynamics 365, dedicated account management |
 
+## Example of how to create support ticket 
+
+> To create a support ticket for Azure OpenAI (or any Azure service), follow these steps using the Azure Portal:
+
+> [!IMPORTANT]
+> You must have one of the following roles on the subscription: <br/>
+> - Owner <br/>
+> - Contributor <br/>
+> - Support Request Contributor (Or a custom role with Microsoft.Support/* permissions)
+
+
+### From the Azure Portal Global Header (Opt 1)
+
+1. Go to [https://portal.azure.com.](https://portal.azure.com/#home)
+2. Click the **“?” (Help)** icon in the top-right corner.
+
+      <img width="550" alt="image" src="https://github.com/user-attachments/assets/4ebb8aa3-0ea4-41a5-b5fe-7c7b60f9d378" />
+
+3. A new view with `Support + Troubleshooting` will appear. Talk about the issue and click on `Go`.
+
+      <img width="550" alt="image" src="https://github.com/user-attachments/assets/9242ceff-6188-4371-b402-3032b0498b2a" />
+
+4. Complete the information requested. For example:
+   - **Issue type** (e.g., technical, billing, quota)
+   - **Subscription**
+   - **Service** (e.g., Azure OpenAI)
+   - **Problem type and details**
+6. Review suggested solutions (if any).
+7. If unresolved, continue to **submit the ticket**.
+
+      https://github.com/user-attachments/assets/80e39ea4-8384-4d8e-b9a8-b5acf2e94add
+
+###  From a Specific Resource  (Opt 2)
+
+> For example: 
+
+1. Go to the **Azure OpenAI resource** you're having issues with.
+2. In the left-hand menu, under `Help` scroll to **“Support + Troubleshooting”**.
+
+      <img width="550" alt="image" src="https://github.com/user-attachments/assets/7b893e70-81d6-4fbb-a782-9ae476e58b82" />
+
+3. A new view with `Support + Troubleshooting` will appear. Talk about the issue and click on `Go`.
+
+      <img width="550" alt="image" src="https://github.com/user-attachments/assets/8d85486d-000c-4f47-8ea9-d40d7386da24" />
+
+4. Fill in the required details and submit. Click **“New support request”**.
+
+      <img width="550" alt="image" src="https://github.com/user-attachments/assets/a5724676-aff6-41bd-a50c-d7898729fde2">
+
+
+      https://github.com/user-attachments/assets/0ca21263-79a5-45e9-80f2-9a39908d9631
+
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